Key Points
- Cardiff-based cybersecurity company Socura has tripled its revenue and workforce since 2024, reflecting increased demand for managed cybersecurity services across the UK.
- The company attributed its financial growth to rising demand for its services and several new contracts secured during 2026.
- One of its major new customers is the Football Association of Wales (FAW), for which Socura is protecting the data and digital infrastructure associated with more than 800 affiliated clubs and 120,000 playing participants.
- Socura also operates CymruSOC, a Welsh Government initiative providing cybersecurity services to dozens of local councils, fire and rescue organisations, universities and other public bodies.
- The company’s AI-enhanced Security Operations Centre (SOC) uses advanced AI models to improve operational efficiency.
- Socura reported that its AI-supported systems have reduced cyber incident triage time by 63%.
- The company’s workforce expansion has included Welsh university graduates recruited into Security Operations Centre Analyst and Cyber Sales Development Representative positions.
- Jack Addicott joined Socura in 2026 as its first Chief Revenue Officer, taking responsibility for sales, marketing, partnerships and account management.
- Chief Executive Officer Andrew Kays said Wales has considerable cybersecurity talent and highlighted the contribution of universities such as Cardiff University to developing computer science expertise.
- Kays said Socura wanted to help lead the Welsh cybersecurity market while supporting the wider national cyber ecosystem and creating long-term career opportunities.
- In 2026, Socura was named MSP of the Year at the National Cyber Awards, recognised by Great Place To Work as one of the UK’s Best Workplaces and included in Megabuyte’s Emerging Stars.
- Socura reported 100% contracted customer retention and a Net Promoter Score (NPS) of 83.
- The company’s growth reflects the expanding role of managed cybersecurity services, AI-assisted security operations and specialist technology recruitment in the UK market.
Cardiff-based cybersecurity company Socura has tripled its revenue and workforce since 2024, following increased demand for managed security services and the acquisition of several new contracts across the UK. The company has expanded its customer base to include the Football Association of Wales, where it protects digital infrastructure and data associated with more than 800 affiliated clubs and 120,000 playing participants. Its operations also include CymruSOC, a Welsh Government cybersecurity initiative serving dozens of public-sector organisations, while its AI-enhanced Security Operations Centre has reportedly reduced cyber incident triage times by 63%. The expansion has been accompanied by graduate recruitment, a new senior commercial appointment and industry recognition, positioning the Cardiff business for further development within the UK’s cybersecurity sector.
How Has Socura Tripled Its Revenue and Workforce Since 2024?
According to Rhys Gregory, reporting for Wales247 on 3 November 2026, Socura has recorded threefold growth in both revenue and employee numbers over the two-year period since 2024.
The Cardiff-based business attributed its financial performance to growing demand for managed cybersecurity services across the UK. It also confirmed that it had secured several new contracts during 2026, contributing to its expanding commercial operations.
The development highlights the increasing importance of specialist cybersecurity providers as businesses and public institutions rely more heavily on digital infrastructure, connected systems and online services.
Managed cybersecurity services allow organisations to obtain specialist protection and monitoring without necessarily developing every security capability internally. This includes identifying suspicious activity, responding to incidents and monitoring potential threats.
For Socura, the reported growth has been accompanied by an expansion in its customer base, particularly through contracts involving organisations with substantial digital operations.
The company has also increased its workforce, recruiting additional specialists to support its security operations and commercial activities.
Although the announcement does not disclose the precise revenue figures, total employee numbers or individual contract values, the reported threefold increase provides an indication of the scale of its development since 2024.
Which Major UK Customer Has Socura Added to Its Cybersecurity Portfolio?
One of the most significant new customers identified in the Wales247 report is the Football Association of Wales (FAW).
Socura has been appointed the FAW’s Official Cyber Security Partner under a three-year agreement announced in September 2026.
The partnership covers the protection of the association’s critical systems, sensitive information and digital services, extending across 822 affiliated clubs and approximately 120,000 playing participants, alongside hundreds of thousands of supporters.
As reported by Rhys Gregory of Wales247, the new customer relationship represents an important addition to Socura’s expanding portfolio of UK cybersecurity contracts.
The FAW agreement is particularly relevant because modern football administration increasingly depends on digital platforms. These systems support player registrations, club administration, communication, coaching, refereeing and supporter engagement.
According to the Football Association of Wales announcement published on 7 September 2026, Socura will provide a comprehensive managed cybersecurity service, including round-the-clock Security Operations Centre monitoring, Managed Detection and Response, penetration testing, phishing simulations, security awareness training, Microsoft 365 backup, incident response and strategic cyber advice.
The agreement also includes activities intended to improve cybersecurity awareness across the wider Welsh football community.
Socura Chief Executive Officer Andrew Kays described the partnership as an opportunity for two Welsh organisations to support innovation and represent Wales internationally.
FAW Chief Executive Officer Noel Mooney also highlighted the importance of secure digital services as the association continues investing in its technological capabilities.
The partnership comes ahead of major international football events, including the 2027 FIFA Women’s World Cup and UEFA EURO 2028, which will begin in Wales.
For Socura, the agreement demonstrates its ability to serve an organisation whose digital infrastructure connects a substantial network of clubs, players, volunteers and supporters.
What Is CymruSOC and How Does It Support Welsh Public-Sector Organisations?
Alongside its commercial customer contracts, Socura operates CymruSOC, a Welsh Government initiative and cybersecurity service that has been rolled out to dozens of public-sector organisations.
According to the Wales247 report, these organisations include local councils, fire and rescue organisations, universities and other government bodies.
The initiative provides another important part of the company’s operations, extending its work beyond private-sector businesses and into public services.
Local authorities, educational institutions and emergency service organisations depend on digital systems to manage information, deliver services and communicate with the public. Protecting these systems is therefore an important operational requirement.
Cyber incidents affecting public institutions can create disruption to services and potentially expose sensitive organisational or personal information.
CymruSOC provides a shared cybersecurity service for participating organisations, helping them access specialist security capabilities.
The initiative also demonstrates Socura’s involvement in the Welsh public-sector technology environment. Its work across multiple organisations complements the company’s commercial contracts and contributes to the wider cybersecurity infrastructure in Wales.
The latest expansion suggests that demand for specialist protection is coming from different parts of the economy, including public administration, education, sport and private enterprise.
How Has Artificial Intelligence Improved Socura’s Security Operations Centre?
A major element of Socura’s operational development is its AI-enhanced Security Operations Centre.
The company uses advanced AI models to improve the efficiency of its cybersecurity team and support the assessment of potential incidents.
According to the Wales247 report, Socura said this approach has reduced cyber incident triage time by 63%.
Incident triage is the process of assessing security alerts to determine their importance, investigate potential threats, and establish which incidents require further attention.
Security Operations Centres receive alerts from monitored systems and must distinguish potentially serious threats from routine activity and false positives.
The speed and accuracy of this process can affect how quickly security teams identify and respond to incidents.
By incorporating AI models into its operations, Socura aims to improve the efficiency of its analysts and reduce the time required to assess cybersecurity alerts.
The reported 63% reduction is a company-reported operational result. The announcement does not provide a detailed methodology, comparison period, or independent assessment of the figure.
Nevertheless, the development illustrates how AI is becoming part of the operational infrastructure used by cybersecurity providers.
The wider relationship between Artificial Intelligence (AI) and IT and Computer Science is increasingly relevant to organisations developing automated threat detection, security analytics and incident response capabilities.
For Socura, the reported improvement also provides context for how the business is managing a larger customer base while expanding its workforce.
Who Is Leading Socura’s Commercial Expansion?
Socura strengthened its senior leadership team in 2026 by appointing Jack Addicott as its first Chief Revenue Officer.
According to the Wales247 report, Addicott is responsible for leading the company’s commercial function across four main areas:
- Sales.
- Marketing.
- Partnerships.
- Account management.
The appointment reflects the importance of commercial leadership as the company expands its customer relationships and develops its position in the managed cybersecurity market.
A Chief Revenue Officer typically oversees the activities responsible for generating and retaining business revenue, coordinating different commercial teams around the organisation’s growth objectives.
In Socura’s case, the position brings together sales, marketing, partnerships and account management under a dedicated senior executive.
The appointment is also consistent with the company’s reported expansion since 2024, which has involved new contracts, additional employees and a broader customer base.
Addicott’s role will therefore be relevant to how Socura manages its commercial relationships and supports continued business development.
How Is Socura Creating Cybersecurity Employment Opportunities in Wales?
The company’s workforce expansion has also involved recruitment from Welsh universities.
Wales247 reported that many of Socura’s new employees are university graduates recruited into Security Operations Centre Analyst and Cyber Sales Development Representative positions.
These roles cover two different areas of the business.
Security Operations Centre Analysts support the technical work involved in monitoring security systems, investigating alerts, and assessing potential cyber incidents.
Cyber Sales Development Representatives contribute to commercial operations by identifying potential customers and supporting business development activities.
The recruitment of graduates demonstrates how Socura’s growth is creating opportunities for people entering the cybersecurity and technology sectors.
Andrew Kays, Chief Executive Officer of Socura, highlighted the availability of specialist talent in Wales and the contribution of local universities.
He said:
“There’s a remarkable depth of cyber talent in Wales, and universities like Cardiff have world-beating computer science programs.”
Kays added:
“We want to help lead the Welsh cyber security market, and contribute to the wider national cyber ecosystem by enabling people to enter, develop and build long-term careers in the industry.”
His comments underline the company’s intention to combine commercial expansion with the development of local skills.
The recruitment approach also reflects the importance of graduate talent to the cybersecurity industry, where organisations require technical expertise to monitor systems, investigate threats and support customers.
For Wales, the development provides an example of how technology businesses can connect university education with employment opportunities in specialist digital industries.
What Awards and Industry Recognition Has Socura Received in 2026?
Socura’s business expansion has coincided with several industry recognitions during 2026.
According to Wales247, the company received three notable forms of recognition:
- MSP of the Year at the National Cyber Awards: Socura was recognised for its position and work within the managed service provider sector.
- Great Place To Work recognition: The company was recognised as one of the UK’s Best Workplaces.
- Megabuyte’s Emerging Stars: Socura was featured in the programme recognising emerging businesses.
These recognitions provide additional context for the company’s development, covering its industry position, workplace environment and business growth.
The awards and recognition also accompany its reported increase in revenue, workforce and customer contracts.
However, these distinctions represent separate measures of performance and should not be interpreted as direct confirmation of its financial results.
What Do Socura’s Customer Retention and Net Promoter Score Figures Reveal?
Another notable element of the announcement concerns customer retention and satisfaction.
Socura reported that it has maintained 100% contracted customer retention and achieved a Net Promoter Score of 83.
Customer retention measures the proportion of customers that continue their relationship with a business over a defined period.
For a managed cybersecurity provider, retaining customers is particularly relevant because services often involve ongoing monitoring, security support, and long-term operational relationships.
A Net Promoter Score measures customers’ willingness to recommend a company or its services. It is based on customer responses and provides an indicator of customer sentiment.
Socura’s reported score of 83 represents a positive customer recommendation measure, although the announcement does not provide the survey sample size, collection period,d or methodology.
Taken together, the two figures provide an indication of the customer relationships the company says it has maintained during its expansion.
The reported retention rate is also notable alongside the company’s threefold growth in revenue and workforce, as it suggests that its expansion has taken place while maintaining its existing contracted customer base.
What Does Socura’s Growth Mean for the UK Cybersecurity Sector?
Socura’s expansion reflects the increasing commercial importance of managed cybersecurity services across the UK.
Businesses, public authorities, educational institutions and sporting organisations increasingly depend on connected systems to manage their operations and information.
This dependence creates ongoing requirements for security monitoring, threat detection, incident response and specialist technical expertise.
The company’s contracts with the Football Association of Wales and its involvement in CymruSOC illustrate how cybersecurity requirements extend across both commercial and public-sector environments.
Its use of AI models also highlights the growing role of automation and advanced analytics in security operations.
At the same time, its graduate recruitment activity demonstrates the relationship between business expansion and the availability of skilled workers.
The company has not disclosed precise financial figures, its total workforce,e or detailed future expansion targets in the Wales247 announcement. It is therefore not possible to establish its exact market share or quantify its position relative to other UK cybersecurity providers.
Nevertheless, the reported tripling of revenue and headcount since 2024, combined with new customer contracts, public-sector involvement and industry recognition, provides evidence of significant business development.
As cybersecurity providers continue to respond to the requirements of organisations across the UK, expertise in Safety and Security, Artificial Intelligence (AI), and IT and Computer Science remains relevant to understanding security operations, digital risk management, AI-assisted threat detection, and the development of specialist technical teams.