Key Points
- Arum has announced Jamie Waller as its Chief Executive Officer and Executive Chair, according to Credit Connect in a report published on 29 September 2026.
- Credit Connect reported that Waller brings more than three decades of experience founding, building and scaling businesses across the collections and recoveries industry globally.
- Waller previously founded CDER Group, a collections business, and Hito, a financial technology organisation.
- Arum has operated as a specialist in collections and recoveries technology for 28 years, according to Credit Connect.
- Credit Connect reported that Arum has operated across 23 countries and delivered more than 500 specialist technology projects.
- The appointment comes alongside a renewed focus by Arum on delivering measurable value from technology, artificial intelligence and data.
- Arum said its new brand and website, arum-global.com, are now live as part of the business’s refocused proposition.
- Jamie Waller said technology, AI and data are increasingly accessible, but organisations can find it harder to realise value from those investments.
- Waller said his focus will include sharpening Arum’s strategy, scaling responsibly and accelerating analytics and AI.
- Arum’s own newsroom previously announced that Waller had formally taken on the Executive Chair and CEO roles from the beginning of 2026, while its current leadership information lists him as Group CEO and Executive Chair.
- Arum’s January announcement said Waller’s remit included strengthening operational performance, accelerating innovation in analytics and AI-enabled services, and supporting continued growth in the UK and internationally.
- The leadership development forms part of Arum’s wider positioning as a collections and recoveries specialist working with technology, AI and data.
In the latest development, Arum has announced Jamie Waller as Chief Executive Officer and Executive Chair, placing the entrepreneur at the centre of the company’s next phase as it focuses on collections and recoveries technology, analytics, artificial intelligence and data. Credit Connect reported on 29 September 2026 that Waller had been appointed to the two senior leadership positions, describing him as an executive with more than three decades of experience founding, building and scaling businesses across the global collections and recoveries sector. Arum’s own corporate newsroom had earlier stated that Waller formally took on the Executive Chair and CEO roles from the beginning of 2026.
Who has Arum appointed as Chief Executive Officer and Executive Chair?
According to Credit Connect, Arum has appointed Jamie Waller as its Chief Executive Officer and Executive Chair. The appointment gives Waller responsibility for the company’s executive leadership while also placing him in the chair role.
Credit Connect described Arum as a specialist in collections and recoveries technology, AI and data. The publication reported that Waller brings more than three decades of experience founding, building and scaling businesses across the collections and recoveries industry globally.
The report also identified two businesses previously founded by Waller: CDER Group, a collections business, and Hito, a financial technology organisation.
Arum’s own newsroom provides additional context. In an announcement published in January 2026, the arum newsroom stated that Waller had formally taken on the roles of Executive Chair and Chief Executive Officer from the beginning of the year. The company said at that time that Waller brought more than two decades of experience founding, building and scaling businesses across UK and international markets, particularly in outsourcing, technology-enabled services and data-driven decision-making.
The difference between the two descriptions is primarily one of timing and scope: Credit Connect’s September report refers to more than three decades of experience across Waller’s broader business career, while Arum’s January corporate announcement described more than two decades of experience in the specific areas highlighted by the company.
What experience does Jamie Waller bring to Arum?
Credit Connect reported that Waller has built his career around businesses operating in collections and recoveries, with experience extending across international markets.
The publication specifically named CDER Group and Hito among the businesses Waller previously founded. His background therefore connects the new leadership role with both traditional collections activity and financial technology.
Arum’s current leadership information describes Waller as a British entrepreneur, philanthropist and investor. The company says he has worked in financial services since 1998 and has previously built, managed and sold businesses in the credit and debt sector. Arum also states that Waller led the acquisition of Arum in 2017.
The company’s January announcement similarly highlighted his experience in founding, building and scaling businesses, with particular emphasis on outsourcing, technology-enabled services and data-driven decision-making.
This background is relevant to Arum’s present positioning because the company operates at the intersection of collections and recoveries and the technology used to support those functions.
What is Arum’s business focus under Jamie Waller?
Credit Connect reported that Arum has refocused its business around a central proposition of ensuring that organisations working with the company obtain measurable value from their collections technology.
The publication said this approach is at the heart of Arum’s new brand and website, which are now live at arum-global.com.
Arum’s current website describes the company as a specialist in collections and recoveries technology, AI and data. It sets out services covering technology advice, procurement, implementation, programme rescue and optimisation.
The company also highlights specialist services involving AI solutions, analytics and managed services. Its stated approach covers the process from deciding what technology an organisation needs through to implementation and improving the performance of technology already in use.
The positioning means that Waller’s appointment is being presented alongside a wider business development rather than as an isolated personnel change.
How large is Arum’s collections technology operation?
Credit Connect reported that Arum has been a collections technology specialist for 28 years.
The publication also stated that the business has operated in 23 countries and delivered more than 500 specialist technology projects.
Those figures provide context for the scale of the business as Waller assumes the combined CEO and Executive Chair responsibilities.
Arum’s own corporate materials describe the business as having worked in collections and recoveries for more than 25 years and serving organisations across financial services, utilities, telecommunications and the public sector.
Its current website states that the company has offices in London, Atlanta and Sydney and was founded in Edinburgh in 1998.
The company’s materials also describe work involving banks, governments and large brands seeking to obtain greater value from technology, AI and data used in collections and recoveries.
What did Jamie Waller say about technology, AI and data?
In comments reported by Credit Connect, Waller said that technology, AI and data have become easier for organisations to purchase, while obtaining value from those investments can be more difficult.
Waller said Arum’s work is focused on the requirements, delivery and operation surrounding technology, identifying these areas as places where expected value can be lost.
He also described Arum as having an established platform and market position and said his focus would be on strategy, responsible scaling and accelerating the company’s work in analytics and AI.
Waller’s statement to Credit Connect concluded with the phrase, “Technology is the investment. We’re the return.”
The statement is consistent with Arum’s current website messaging, which similarly positions the company around helping clients move from technology investment to delivered business value.
What strategic priorities has Arum identified?
The January announcement from the Arum newsroom provides further detail about the company’s strategic priorities.
Arum said Waller’s appointment reflected its next phase of development, with a focus on strategic clarity, disciplined execution and long-term value creation for clients, partners and shareholders.
The company said Waller would work with its executive team to strengthen operational performance and accelerate innovation, particularly in analytics and AI-enabled services.
Arum also said the leadership team would support continued growth in the UK and internationally.
The September Credit Connect report provides a more recent description of the company’s direction, focusing on the renewed Arum proposition around measurable value from collections technology.
Taken together, the two company statements show a continuing emphasis on technology delivery, analytics, AI and operational execution.
How does artificial intelligence fit into Arum’s strategy?
Artificial intelligence is one of the areas explicitly identified by Arum as part of its future development.
The January announcement from the Arum newsroom said Waller would focus on accelerating innovation, particularly in analytics and AI-enabled services.
Credit Connect’s September report also places AI alongside technology and data in its description of Arum’s specialist activities.
Arum’s current website says its AI solutions work covers identifying, selecting, implementing and governing practical AI in regulated settings. The company also describes analytics services involving scoring, segmentation and performance insight based on client data.
For a collections and recoveries business, these technologies form part of a wider operational environment in which organisations use data and technology to support decision-making, customer treatment and performance management.
The company’s current proposition therefore links AI with implementation and governance rather than presenting artificial intelligence as a standalone product.
What does the leadership change mean for Arum’s wider operations?
The appointment places executive leadership, operational performance and technology strategy closely together.
Arum’s January announcement said Waller would work with the executive team to strengthen operational performance and accelerate innovation. The company subsequently announced the appointment of Carlos Osorio as Group Chief Operating Officer in January 2026.
In that announcement, Arum said Osorio would take responsibility for operational performance across the wider group, with a focus on execution, consistency and delivery, working alongside Waller as Executive Chair and CEO.
This provides additional context for the leadership structure around Waller. The CEO and Executive Chair role is focused on overall leadership and strategic direction, while the COO role addresses operational performance across the wider group.
Arum’s current leadership page lists Waller as Group CEO and Executive Chair and Carlos Osorio as Group COO.
What does Arum’s new corporate positioning include?
The latest development is also connected to Arum’s new corporate identity and website.
Credit Connect reported that the company’s new brand and website are now live and that the refocused proposition centres on helping organisations obtain measurable value from collections technology.
Arum’s current website presents five stages of its technology lifecycle: advising organisations on what they need, procuring technology, implementing systems, rescuing stalled programmes and optimising existing technology.
The company also presents AI solutions and analytics among its specialist services.
This approach places technology procurement and implementation within a broader operational framework. Rather than focusing only on the selection of technology, Arum’s stated proposition extends to implementation, optimisation and operational performance.
How does Arum’s international activity feature in the announcement?
Credit Connect reported that Arum has operated in 23 countries and delivered more than 500 specialist technology projects.
Arum’s January announcement also referred to Waller’s experience across UK and international markets and said the business intended to continue its growth in the UK and internationally.
The company’s current website lists operations in London, Atlanta and Sydney, while its corporate materials describe work with organisations across financial services, utilities, telecommunications and the public sector.
The international dimension therefore remains part of the company’s stated operating model as Waller takes forward his executive responsibilities.
What is the significance of management and AI expertise for the business?
The appointment brings together senior business leadership with Arum’s stated emphasis on technology, analytics, AI and operational delivery.
For organisations working with collections and recoveries technology, the company’s positioning highlights the management decisions that sit around technology investments, including defining requirements, selecting suppliers, implementing systems and assessing whether expected value is being realised.
This makes Management and Leadership relevant to the organisational side of technology transformation, while Artificial Intelligence (AI) is directly connected to Arum’s stated focus on AI-enabled services and analytics.
The appointment therefore coincides with a business proposition in which leadership, technology implementation, data and AI are presented as connected elements of operational performance.
What happens next for Arum?
Arum’s latest leadership information lists Jamie Waller as Group CEO and Executive Chair, while Carlos Osorio is listed as Group COO.
The company’s stated priorities include sharpening strategy, responsible scaling, strengthening operational performance and accelerating analytics and AI-enabled services.
Credit Connect’s September report places those priorities within Arum’s wider repositioning as a collections and recoveries technology specialist.
Arum’s January corporate announcement also identified continued UK and international growth as part of the company’s plans.
The next phase will therefore involve the implementation of the strategy already outlined by the company: strengthening execution, developing analytics and AI capabilities, and helping clients obtain measurable value from collections technology.
As reported by Credit Connect, Arum’s latest announcement puts Jamie Waller at the centre of that strategy as Chief Executive Officer and Executive Chair. Arum’s own newsroom and current leadership information confirm his position and provide further detail on the company’s technology, AI, data and international growth priorities.
For professionals examining the organisational and technological issues surrounding modern collections and recoveries operations, Management and Leadership and Artificial Intelligence (AI) provide relevant areas of focus when considering how executive strategy, technology adoption, analytics and operational delivery intersect.