The Hard and Soft Facilities Management Training Course by Oxford Training Centre provides practical knowledge and skills for managing both technical and non-technical facilities functions. As part of the Product Management Training Courses category, the course explores hard and soft facilities management, covering hard FM, soft FM, technical services, support services, and integrated services. Participants will learn how to coordinate facilities operations, maintain workplace environments, improve service quality, manage contractors, and support organisational performance.
Objectives
- Understand the principles and scope of hard and soft facilities management.
- Differentiate between hard FM and soft FM functions and responsibilities.
- Develop knowledge of technical services, maintenance, and building systems.
- Understand soft FM and workplace support services.
- Learn how to coordinate integrated services effectively.
- Improve facilities planning, monitoring, and performance management.
- Develop effective contractor and service-provider management skills.
- Apply health, safety, compliance, and risk-management principles.
- Enhance service quality, operational efficiency, and customer satisfaction.
- Support cost-effective and sustainable facilities management practices.
Target Audience
- Facilities managers and supervisors
- Hard FM and soft FM professionals
- Facilities coordinators and administrators
- Building and property managers
- Maintenance and technical services personnel
- Workplace and support services managers
- Operations and service managers
- Contract and vendor management professionals
- Professionals responsible for integrated services
- Individuals seeking careers in facilities management
Course Content
Module 1: Introduction to Hard and Soft Facilities Management
- Fundamentals of facilities management
- Scope of hard FM and soft FM
- Roles and responsibilities of facilities professionals
- Relationship between technical and support services
- Integrated facilities management principles
Module 2: Hard FM and Technical Services
- Building maintenance management
- Mechanical and electrical systems
- HVAC and building services
- Plumbing and utilities
- Asset maintenance and lifecycle management
- Preventive and corrective maintenance
Module 3: Soft FM and Support Services
- Cleaning and housekeeping services
- Security and reception services
- Catering and hospitality services
- Waste and environmental management
- Grounds and landscaping services
- Workplace support services
Module 4: Integrated Services Management
- Integrating hard FM and soft FM
- Service coordination and communication
- Integrated service delivery models
- Managing multiple facilities functions
- Service-level agreements and performance standards
- Improving operational efficiency
Module 5: Facilities Operations and Performance
- Facilities planning and scheduling
- Key performance indicators
- Service quality monitoring
- Customer and occupant satisfaction
- Reporting and performance reviews
- Continuous improvement
Module 6: Contractor and Supplier Management
- Contractor selection and evaluation
- Contract management principles
- Supplier performance monitoring
- Service specifications and KPIs
- Managing outsourced facilities services
- Risk and compliance considerations
Module 7: Health, Safety and Risk Management
- Workplace health and safety
- Facilities-related risks
- Emergency preparedness
- Compliance requirements
- Incident reporting and investigation
- Business continuity considerations
Module 8: Sustainable Facilities Management
- Energy and resource efficiency
- Sustainable maintenance practices
- Waste reduction
- Environmental performance
- Sustainable procurement
- Developing efficient and responsible facilities operations
FAQs
1. What is hard and soft facilities management?
Hard and soft facilities management combines technical building services with non-technical workplace support services to maintain safe, efficient and productive facilities.
2. What does hard FM include?
Hard FM typically includes technical services such as building maintenance, HVAC, electrical systems, plumbing, utilities, and other essential building infrastructure.
3. What does soft FM include?
Soft FM includes support services such as cleaning, security, catering, reception, waste management, landscaping, and workplace services.
4. Who should attend this facilities management course?
The course is suitable for facilities managers, supervisors, building managers, maintenance professionals, workplace managers, contractors, and professionals responsible for support services.
5. What are technical services in facilities management?
Technical services are building-related functions that maintain physical assets and infrastructure, including mechanical, electrical, HVAC, plumbing, and maintenance systems.
6. What are integrated services in facilities management?
Integrated services bring hard FM and soft FM functions together under coordinated management to improve service delivery, efficiency, performance, and workplace outcomes.
7. What will participants learn from this course?
Participants will learn how to manage hard FM, soft FM, technical services, support services, contractors, performance standards, risks, and integrated facilities operations.