The Computer-Aided Facilities Management (CAFM) Training Course offered by Oxford Training Centre under its Product Management Training Courses equips professionals with the knowledge and practical skills required to manage facilities, workplace resources, maintenance activities, and building operations using digital technologies. The course explores CAFM systems and computer-aided facilities management practices, focusing on work orders, asset tracking, maintenance scheduling, space management, and FM software applications. Participants learn how to streamline facility operations, improve asset visibility, monitor maintenance performance, manage service requests, and use operational data to support informed decisions. The training also covers CAFM implementation, reporting, performance indicators, and the integration of digital tools to enhance productivity, reduce operational inefficiencies, and support effective facilities management.
Objectives
- Understand the principles, functions, and benefits of CAFM systems.
- Develop practical knowledge of computer-aided facilities management processes.
- Learn how to create, assign, prioritise, and monitor work orders.
- Apply asset tracking techniques to maintain accurate asset records and improve visibility.
- Understand the features and applications of modern FM software.
- Improve preventive and corrective maintenance planning through digital systems.
- Manage service requests, maintenance schedules, and facility resources effectively.
- Use CAFM reporting tools to monitor performance and identify operational issues.
- Understand space management, occupancy monitoring, and facilities utilisation.
- Develop skills in CAFM implementation, data management, and system configuration.
- Evaluate facilities performance using key performance indicators (KPIs).
- Support continuous improvement through digital facilities management practices.
Target Audience
- Facilities managers and facilities management supervisors.
- Building operations and maintenance professionals.
- Asset management and maintenance coordinators.
- Property managers and workplace management professionals.
- Engineering and technical services personnel.
- Helpdesk and maintenance planning teams.
- Workplace and space management specialists.
- Operations managers and service delivery coordinators.
- Professionals responsible for work orders, asset registers, and maintenance reporting.
- Individuals seeking to develop expertise in CAFM and digital facilities management.
Course Content
Module 1: Introduction to Computer-Aided Facilities Management (CAFM)
- Definition, purpose, and evolution of CAFM.
- Core functions of computer-aided facilities management.
- Benefits of digital facilities management systems.
- CAFM applications across commercial, industrial, and institutional facilities.
- Understanding CAFM, CMMS, and integrated workplace management systems.
Module 2: CAFM Systems and FM Software Fundamentals
- Overview of FM software and its core features.
- Understanding system architecture, modules, and user interfaces.
- User roles, access permissions, and responsibilities.
- Configuring basic system settings.
- Selecting CAFM solutions according to organisational requirements.
Module 3: Work Order Management
- Creating and registering maintenance requests.
- Assigning and prioritising work orders.
- Scheduling maintenance activities and allocating resources.
- Monitoring work order progress and completion.
- Managing service-level agreements and response times.
- Recording maintenance history and closing work orders.
Module 4: Asset Management and Asset Tracking
- Developing and maintaining digital asset registers.
- Asset identification, classification, and tagging.
- Applying asset tracking methods and barcode or QR-code technologies.
- Recording asset location, condition, and maintenance history.
- Monitoring asset lifecycle and replacement requirements.
- Improving asset utilisation and accountability.
Module 5: Preventive and Corrective Maintenance
- Understanding preventive, corrective, and condition-based maintenance.
- Developing maintenance schedules and task plans.
- Setting maintenance frequencies and service reminders.
- Tracking equipment downtime and maintenance costs.
- Managing recurring maintenance activities.
- Evaluating maintenance effectiveness through CAFM reports.
Module 6: Space Management and Workplace Planning
- Creating digital floor plans and space records.
- Managing room allocation and occupancy information.
- Monitoring space utilisation and availability.
- Supporting workplace planning and relocation activities.
- Recording space-related service requests.
- Improving facilities utilisation through operational data.
Module 7: Service Requests and Helpdesk Operations
- Registering and categorising service requests.
- Establishing helpdesk workflows and escalation procedures.
- Assigning tasks to maintenance teams and service providers.
- Tracking response times and service completion.
- Communicating with users and facility stakeholders.
- Measuring service quality and customer satisfaction.
Module 8: CAFM Data Management and Reporting
- Maintaining accurate facilities data.
- Developing standard reports and dashboards.
- Monitoring maintenance costs, work orders, and asset performance.
- Using KPIs to assess operational efficiency.
- Identifying recurring problems and performance gaps.
- Supporting evidence-based facilities management decisions.
Module 9: CAFM Implementation and System Integration
- Assessing organisational requirements and defining system objectives.
- Planning CAFM implementation and data migration.
- Establishing workflows and standard operating procedures.
- Integrating CAFM with building management and enterprise systems where supported.
- Training users and managing organisational change.
- Reviewing implementation outcomes and system performance.
Module 10: Digital Technologies and AI in Facilities Management
- Exploring automation in facilities management.
- Understanding AI-supported maintenance planning and anomaly detection.
- Using operational data to support predictive maintenance.
- Applying mobile technologies to work orders and asset tracking.
- Understanding data security, privacy, and access control.
- Evaluating the limitations and practical requirements of digital technologies.
Module 11: Practical CAFM Workshop and Case Studies
- Creating a sample facilities asset register.
- Entering and assigning work orders.
- Developing a preventive maintenance schedule.
- Tracking assets and reviewing maintenance history.
- Generating operational reports and performance dashboards.
- Evaluating a facilities management scenario and recommending improvements.
Meta Description
Master CAFM, work orders, asset tracking,, and FM software to improve facilities operations with Oxford Training Centre’s practical training course.
FAQs
1. What is a Computer-Aided Facilities Management (CAFM) Training Course?
A CAFM training course teaches participants how to use digital systems to manage facilities, maintenance activities, assets, work orders, space utilisation, and operational reporting. It focuses on improving efficiency through structured facilities data and automated workflows.
2. What does CAFM stand for?
CAFM stands for Computer-Aided Facilities Management. It refers to the use of software and digital tools to organise, monitor, and optimise facilities management activities.
3. What is computer-aided facilities management used for?
Computer-aided facilities management is used to manage maintenance requests, schedule inspections, track assets, organise space information, monitor service performance, and maintain centralised facilities records.
4. What are the main features of CAFM software?
Common FM software features include work order management, asset registers, preventive maintenance scheduling, space management, service request tracking, reporting dashboards, and maintenance performance monitoring. Available features vary by software platform.
5. Who should attend the CAFM Training Course?
The course is suitable for facilities managers, maintenance coordinators, asset managers, building operations teams, property managers, workplace planners, and professionals responsible for facility maintenance and operational performance.
6. How does CAFM improve work order management?
CAFM systems help teams register, assign, prioritise, schedule, and monitor work orders in one system. This improves task visibility, supports timely maintenance, and creates a record of completed work and outstanding requests.
7. How does CAFM support asset tracking?
Asset tracking within CAFM systems helps organisations maintain information about asset identification, location, condition, service history, and maintenance requirements. Barcode and QR-code technologies may also support asset identification where the system provides these capabilities.
8. What is the difference between CAFM and CMMS?
CAFM generally focuses on a broader range of facilities activities, including space management, workplace services, assets, and maintenance. A Computerised Maintenance Management System (CMMS) primarily focuses on maintenance operations, work orders, and equipment upkeep. Their features may overlap depending on the software.
9. Can CAFM software support preventive maintenance?
Yes. CAFM software can schedule recurring inspections and maintenance tasks, generate reminders, track completion, and maintain service histories. These functions help organisations plan maintenance and reduce avoidable equipment downtime.
10. What skills will participants gain from this CAFM course?
Participants will develop skills in CAFM system fundamentals, work order management, asset tracking, maintenance scheduling, service request coordination, facilities reporting, space management, and digital facilities operations.
11. Why choose Oxford Training Centre for CAFM training?
Oxford Training Centre provides professional training designed to develop practical knowledge of CAFM systems, facilities operations, asset management, maintenance workflows, and digital tools for improving workplace and building performance.