The Behavioural Management and Emotional Intelligence Training Course by Oxford Training Centre is a practical management programme designed to help professionals understand, influence, and manage workplace behaviour through emotional intelligence and behavioural leadership techniques. This behavioural management training course equips participants with the knowledge and practical skills to recognise behavioural patterns, improve interpersonal relationships, strengthen decision-making, and create a positive work environment.
Participants will explore employee behaviour analysis, EQ in management, behavioural coaching, and motivation psychology to better understand individual and team dynamics. The course also covers conflict management, emotional self-awareness, communication strategies, performance improvement, and leadership behaviours that encourage employee engagement and organisational success.
Through interactive workshops, case studies, behavioural assessments, and practical exercises, participants will learn how to manage workplace emotions, improve collaboration, motivate employees, and build high-performing teams using emotional intelligence principles.
Objectives
Upon successful completion of this course, participants will be able to:
- Understand the principles of behavioural management in modern organisations.
- Apply emotional intelligence to improve leadership effectiveness.
- Conduct effective employee behaviour analysis for improved team performance.
- Strengthen EQ in management for better communication and decision-making.
- Use behavioural coaching techniques to develop employee potential.
- Apply motivation psychology to increase employee engagement and productivity.
- Improve conflict resolution through emotional awareness.
- Build trust, collaboration, and positive workplace relationships.
- Recognise behavioural triggers that influence employee performance.
- Develop practical strategies for managing difficult workplace behaviours.
- Enhance leadership influence through emotional intelligence competencies.
- Create action plans for sustaining behavioural improvements across teams.
Target Audience
This course is suitable for:
- Managers and Senior Managers
- Team Leaders and Supervisors
- HR Professionals
- Project Managers
- Department Heads
- Business Owners
- Learning and Development Professionals
- Operations Managers
- Customer Service Managers
- Professionals responsible for leading people and teams
Course Content
Module 1: Introduction to Behavioural Management
- Fundamentals of behavioural management
- Human behaviour in the workplace
- Behavioural science in leadership
- Understanding behavioural drivers
Module 2: Emotional Intelligence Essentials
- Components of emotional intelligence
- Emotional self-awareness
- Self-regulation techniques
- Building emotional resilience
Module 3: Employee Behaviour Analysis
- Identifying behavioural patterns
- Personality and workplace behaviour
- Behavioural observation techniques
- Performance behaviour assessment
Module 4: EQ in Management
- Emotional intelligence for managers
- Leading with empathy
- Managing workplace relationships
- Improving leadership influence
Module 5: Behavioural Coaching Techniques
- Coaching conversations
- Feedback for behavioural improvement
- Developing employee confidence
- Behaviour change strategies
Module 6: Motivation Psychology
- Understanding employee motivation
- Intrinsic and extrinsic motivators
- Behavioural reinforcement
- Improving workplace engagement
Module 7: Communication and Behaviour
- Emotional communication skills
- Active listening
- Managing difficult conversations
- Influencing positive behaviour
Module 8: Conflict Resolution and Behaviour Management
- Understanding conflict behaviour
- Emotional conflict management
- Negotiation skills
- Restoring workplace relationships
Module 9: Building High-Performing Teams
- Behavioural dynamics within teams
- Trust and collaboration
- Psychological safety
- Team motivation strategies
Module 10: Personal Action Planning
- Behaviour improvement plans
- Emotional intelligence development
- Leadership growth roadmap
- Continuous behavioural development
FAQs
1. What is the Behavioural Management and Emotional Intelligence Training Course?
It is a practical behavioural management training programme that teaches professionals how to understand workplace behaviour, develop emotional intelligence, and improve leadership effectiveness.
2. Who should attend this course?
Managers, supervisors, HR professionals, team leaders, project managers, business owners, and professionals responsible for managing people.
3. What will I learn during the course?
You will learn employee behaviour analysis, EQ in management, behavioural coaching, motivation psychology, conflict resolution, emotional intelligence, leadership communication, and behaviour management strategies.
4. Why is emotional intelligence important in management?
Emotional intelligence enables managers to communicate effectively, build trust, manage conflict, motivate employees, and improve overall organisational performance.
5. Does this course include behavioural coaching techniques?
Yes. The course provides practical behavioural coaching methods to improve employee performance, engagement, and professional development.
6. Will I learn how to analyse employee behaviour?
Yes. Participants will develop practical skills in employee behaviour analysis to identify behavioural patterns and improve team performance.
7. Is this course suitable for first-time managers?
Yes. The course is valuable for both new and experienced managers who want to strengthen leadership and emotional intelligence skills.
8. How does motivation psychology improve workplace performance?
Motivation psychology helps managers understand what drives employee behaviour, allowing them to improve engagement, productivity, and job satisfaction.
9. Are practical exercises included?
Yes. The course includes case studies, behavioural assessments, role-playing activities, coaching exercises, and workplace scenarios.
10. What are the benefits of completing this course?
Participants will gain practical behavioural management skills, improve emotional intelligence, strengthen leadership capabilities, enhance communication, resolve workplace conflicts effectively, and build high-performing teams.