The Behavioral Interviewing and Selection Techniques Training Course by Oxford Training Centre, within the Human Resources Training Courses category, provides HR professionals, recruiters, and hiring managers with practical skills to conduct structured and effective interviews. The course focuses on behavioral interviewing, competency-based questions, evidence-based candidate assessment, and the STAR technique to evaluate candidates consistently and objectively. Participants will learn how to design interview questions, assess responses, reduce recruitment bias, and make stronger selection decisions aligned with organizational requirements.
Objectives
By the end of this behavioral interviewing training course, participants will be able to:
- Understand the principles and benefits of behavioral interviewing.
- Develop effective competency-based questions for different roles.
- Apply the STAR technique to structure and evaluate candidate responses.
- Improve candidate assessment through evidence-based interviewing.
- Identify competencies, skills, behaviors, and past performance indicators.
- Use structured interview frameworks to improve consistency and fairness.
- Recognize common interviewer biases and reduce their impact on selection.
- Compare candidates against clearly defined selection criteria.
- Improve interview documentation and scoring methods.
- Make more informed and objective recruitment decisions.
Target Audience
This course is suitable for:
- HR professionals and HR managers.
- Recruitment and talent acquisition specialists.
- Hiring managers and line managers.
- Interviewers and selection panel members.
- Talent management professionals.
- Recruitment consultants.
- Learning and development professionals involved in hiring.
- Professionals responsible for candidate assessment and selection.
Course Content
Module 1: Fundamentals of Behavioral Interviewing
- Definition and principles of behavioral interviewing.
- Behavioral versus traditional interview approaches.
- Linking past behavior to future job performance.
- Benefits of structured behavioral interviews.
- The role of competencies in employee selection.
Module 2: Designing Competency-Based Questions
- Identifying job-related competencies.
- Developing competency-based questions.
- Open-ended versus closed questions.
- Probing and follow-up questions.
- Creating questions for technical, behavioral, and leadership competencies.
Module 3: Applying the STAR Technique
- Understanding the STAR technique.
- Situation, Task, Action, and Result.
- Encouraging candidates to provide specific examples.
- Identifying strong and weak STAR responses.
- Using STAR responses during candidate assessment.
Module 4: Candidate Assessment and Scoring
- Establishing objective assessment criteria.
- Developing interview scorecards.
- Evaluating behavioral evidence.
- Rating candidate responses consistently.
- Comparing candidates against competency requirements.
- Documenting interview findings effectively.
Module 5: Interviewer Skills and Bias Management
- Building rapport while maintaining interview structure.
- Active listening and effective questioning.
- Avoiding leading and discriminatory questions.
- Recognizing unconscious interviewer bias.
- Improving consistency across interview panels.
Module 6: Selection Decisions and Best Practices
- Integrating interview evidence into selection decisions.
- Reviewing candidate strengths and development areas.
- Conducting effective panel discussions.
- Making evidence-based hiring recommendations.
- Improving the overall recruitment and selection process.
FAQs
1. What is behavioral interviewing?
Behavioral interviewing is a structured interview approach that uses candidates’ past experiences and behaviors to assess competencies and predict potential job performance.
2. What is the STAR technique in interviewing?
The STAR technique helps candidates structure responses around Situation, Task, Action, and Result, allowing interviewers to assess specific behavioral evidence.
3. Why are competency-based questions important?
Competency-based questions help interviewers evaluate specific skills, behaviors, knowledge, and capabilities required for successful performance in a role.
4. Who should attend this behavioral interviewing course?
HR professionals, recruiters, hiring managers, interviewers, talent acquisition specialists, and anyone involved in recruitment and candidate assessment can benefit from the course.
5. How does the course improve candidate assessment?
The course provides practical frameworks for structured questioning, STAR-based evaluation, scoring, evidence gathering, and consistent comparison of candidates.
6. Where is the Behavioral Interviewing and Selection Techniques Training Course offered?
The course is offered by Oxford Training Centre as part of its Human Resources Training Courses, providing practical knowledge for effective recruitment and selection.