The Strategic Operations Excellence and Quality in Facilities Management Training Course offered at Oxford Training Centre is an intensive, skills-focused programme designed to elevate the operational capabilities and quality standards of professionals in facilities roles. This course delivers advanced knowledge and practical frameworks for aligning facility operations with strategic business objectives while improving overall service delivery, cost-effectiveness, and asset performance.
As part of the landscape of modern Facilities Management Training Courses, this programme addresses the increasing demand for operational precision, continuous quality improvement, and long-term value creation in the management of facilities. With a curriculum rooted in strategy, process optimisation, and performance metrics, participants will explore how to design, monitor, and lead operations that consistently deliver measurable results.
Professionals undertaking this course will develop a strong foundation in strategic operations management, risk mitigation, quality control systems, and key performance indicators tailored specifically for facilities environments. The course promotes long-term thinking, innovation in service delivery, and the use of data to support operational excellence.
Objectives
- Define the principles of operations excellence in facilities management and apply them to real-world facility functions.
- Develop a strategic operations plan that aligns with institutional objectives and regulatory requirements.
- Implement frameworks for quality management in facilities operations, using recognised methodologies such as Six Sigma and Total Quality Management (TQM).
- Analyse performance data to identify inefficiencies, risks, and improvement opportunities within facilities systems.
- Design workflows that optimise resources, enhance service delivery, and extend asset life cycles.
- Apply benchmarking, auditing, and compliance tools to evaluate and improve operational performance.
- Lead teams with a continuous improvement mindset, focusing on service quality and user satisfaction.
- Integrate sustainability and safety considerations into operations planning and daily procedures.
- Enhance resilience and responsiveness to facility-related disruptions, including emergencies and unplanned events.
Target Audience
- Facilities managers, operations managers, and technical supervisors responsible for daily building operations and service standards.
- Senior maintenance and engineering personnel seeking structured leadership development in operational strategy.
- Quality assurance officers and compliance professionals working in facilities or asset management roles.
- Property and asset managers looking to implement strategic performance frameworks within their operations.
- Business continuity managers and workplace strategists tasked with risk mitigation and operational reliability.
- Mid-level professionals preparing for advanced responsibilities in facilities management or transitioning into operational leadership roles.
- Those seeking professional development in facilities operations and quality within corporate, industrial, government, healthcare, or institutional environments.
How Will Attendees Benefit?
- Acquiring the ability to develop and execute strategic operations frameworks for facility environments.
- Gaining structured knowledge on how to achieve operational excellence in facilities management using proven methodologies and performance tools.
- Enhancing leadership, problem-solving, and analytical skills to improve responsiveness and reduce operational waste.
- Building the expertise to introduce and manage quality assurance for facilities managers, ensuring consistency in service standards.
- Strengthening decision-making capabilities using KPIs, dashboards, and root cause analysis techniques.
- Developing a clear understanding of sustainability, risk, and safety integration into operational planning.
- Earning skills aligned with globally recognised approaches to FM quality improvement training, offering career mobility and recognition.
- Learning to lead change, drive innovation, and adapt facilities strategies to evolving organisational needs and challenges.
Course Content
Module 1: Foundations of Strategic Operations in Facilities Management
- Understanding the role of operations in the facilities lifecycle.
- Linking operational strategy with long-term organisational goals.
- Operational structures, roles, and planning cycles in FM environments.
Module 2: Core Principles of Operations Excellence
- Concepts of lean management, process mapping, and continuous improvement.
- Identifying and eliminating non-value-added activities in facilities workflows.
- Building a culture of excellence and accountability in service delivery.
Module 3: Quality Management in Facilities Operations
- Introduction to quality frameworks (TQM, ISO 9001, Six Sigma) in FM.
- Developing and implementing facility-specific quality control systems.
- Auditing, inspections, and corrective action plans for operational quality.
Module 4: Process Improvement and Workflow Optimisation
- Techniques for analysing current operations and identifying bottlenecks.
- Designing standard operating procedures (SOPs) and process automation.
- Efficiency planning through predictive maintenance and smart scheduling.
Module 5: Performance Metrics and KPI Development
- Selecting appropriate key performance indicators (KPIs) for FM operations.
- Using dashboards, balanced scorecards, and data visualisation tools.
- Evaluating service performance using benchmarking and user feedback.
Module 6: Risk Management and Resilience Planning
- Risk identification, prioritisation, and mitigation in operations planning.
- Business continuity strategies for facility disruptions and emergencies.
- Integrating security, health, safety, and compliance into operations workflows.
Module 7: Vendor and Contract Performance Management
- Managing outsourced services and contractor performance within quality frameworks.
- Establishing SLAs (Service Level Agreements) and contract audit mechanisms.
- Collaborative performance management and corrective action implementation.
Module 8: Asset Reliability and Lifecycle Planning
- Role of operations in extending asset lifespan and optimising capital investment.
- Condition assessment, asset tracking, and lifecycle cost analysis.
- Integration of CMMS and asset management systems into operational routines.
Module 9: Sustainability and Operational Impact
- Energy efficiency and environmental performance in facilities operations.
- Waste reduction, emissions management, and green procurement strategies.
- Aligning operations with ESG (Environmental, Social, Governance) objectives.
Module 10: Leadership, Culture, and Strategic Change in FM
- Leading cross-functional teams and building a high-performance culture.
- Communication, change management, and engagement in operational settings.
- Developing operational leadership capabilities for future FM challenges.