The Professional Skills for Administrators & Secretaries training course program, delivered by Oxford Training Centre, is designed to build essential competencies in communication, organisation, planning, and professionalism for administrative and secretarial staff. In today’s business environment, the expectations placed on office support roles have evolved, requiring not only technical knowledge but also advanced interpersonal and business communication skills. This course provides structured, practical training to enhance effectiveness in administrative and secretarial positions across all sectors.
Focused on performance, clarity, and precision, this program equips participants with a blend of skills required to function at a high level in dynamic workplace environments. From handling sensitive information and coordinating office tasks to managing professional interactions with executives and clients, the course covers the full spectrum of day-to-day responsibilities expected of administrative professionals.
This training is aligned with the practical demands of modern administrative and secretarial work. Participants will gain structured experience in professional communication skills for secretaries and administrators, alongside modules on time management, scheduling, office protocol, and event coordination. It offers a career-oriented approach to developing workplace professionalism and is suitable for both new entrants and experienced office support professionals seeking skill enhancement.
This course provides structured training in administrative competencies, communication procedures, and workplace conduct aligned with the responsibilities of modern office roles. Through its focus on task management, professional behaviour, and support coordination, it reflects the practical scope found in Administration and Secretary Training Courses, helping participants perform effectively in diverse administrative and secretarial functions
Objectives
- Develop core administrative and secretarial competencies for effective office support
- Strengthen communication, interpersonal, and writing skills in professional contexts
- Enhance ability to manage calendars, meetings, documents, and correspondence
- Build efficiency through time management and planning techniques
- Understand and apply best practices in workplace conduct and protocol
- Coordinate tasks, events, and resources in fast-paced environments
- Apply business writing techniques suitable for executive-level support
- Support executives and teams with discretion, organisation, and initiative
- Improve administrative accuracy, reliability, and task ownership
- Develop behavioural skills aligned with professionalism in office environments
Target Audience
- Secretaries and administrative assistants supporting executives or departments
- Office coordinators and admin staff seeking skill improvement and role clarity
- Personal assistants and executive support professionals
- Front office and back-office administrative personnel
- Individuals seeking structured administrative and secretarial skills training program
- Administrative professionals working in corporate, government, or NGO settings
- Employees seeking career development for administrative and secretarial staff
- Office support professionals involved in communication and coordination tasks
- Professionals aiming to improve time management and planning skills for administrators
- Participants in training programs for office support professionals and related roles
How Will Attendees Benefit?
- Gain tools to handle executive support functions with clarity and efficiency
- Improve written and verbal communication for workplace effectiveness
- Learn to manage professional interactions, meetings, and client relationships
- Apply best practices in document handling, correspondence, and archiving
- Enhance performance with techniques for scheduling, prioritising, and planning
- Build confidence in handling confidential and sensitive information
- Develop a disciplined approach to workplace conduct and business etiquette
- Strengthen understanding of organisational procedures and support protocols
- Improve consistency and quality in daily administrative outputs
- Prepare for career progression within administrative and secretarial functions
Course Content
Module 1: Foundations of Administrative and Secretarial Roles
- Defining roles, responsibilities, and expectations in administrative support
- Scope and significance of secretarial and administrative functions
- Coordination with executives, departments, and external contacts
Module 2: Professional Communication Skills for Admin and Secretarial Staff
- Written and verbal communication in office environments
- Listening skills and message delivery
- Handling enquiries, instructions, and feedback effectively
Module 3: Business Writing and Office Correspondence
- Crafting professional emails, memos, and reports
- Formatting documents and managing formal communication
- Business writing and communication for secretaries
Module 4: Scheduling, Diary Management, and Meeting Coordination
- Managing calendars, appointments, and recurring tasks
- Planning and coordinating internal and external meetings
- Preparing agendas, minutes, and follow-up action items
Module 5: Office Organisation and Administrative Efficiency
- Structuring workflows and managing competing priorities
- Recordkeeping, document management, and file organisation
- Techniques for administrative accuracy and task follow-through
Module 6: Time Management and Planning Skills
- Prioritising workload and reducing time wastage
- Planning daily and weekly activities with clarity
- Tools and techniques for effective task management
Module 7: Workplace Professionalism and Office Conduct
- Office protocol and professional conduct training
- Personal presentation, etiquette, and communication style
- Building a reputation for reliability and discretion
Module 8: Executive Support and Office Coordination
- Supporting managers and executives in fast-paced environments
- Managing complex information, follow-ups, and instructions
- Secretarial office management and coordination course methods
Module 9: Handling Confidentiality and Sensitive Information
- Professional standards in handling private data
- Building trust through discretion and reliability
- Ethics and compliance in administrative support
Module 10: Career Development and Performance Growth
- Setting goals for professional growth in admin roles
- Seeking feedback and measuring improvement
- Tools for professional skills development for secretaries and admin staff