In a dynamic and competitive business environment, sustained performance improvement is crucial for achieving organizational excellence. The Performance Improvement & Corrective Action Training Course by Oxford Training Centre is designed to equip professionals with the skills and tools required to identify performance gaps, implement corrective measures, and build a culture of continuous improvement.
This comprehensive 5-day program explores the full cycle of performance management—from setting clear objectives and measuring Key Performance Indicators (KPIs) to applying root cause analysis, developing improvement plans, and executing corrective actions effectively. The course integrates strategic frameworks, leadership methodologies, and real-world case studies to ensure participants can translate concepts into measurable results.
By mastering structured approaches to performance assessment and corrective action planning, participants will learn to drive operational efficiency, enhance employee engagement, and ensure compliance with quality and performance standards.
Objectives and Target Audience
Learning Objectives
By the end of this course, participants will be able to:
- Understand the principles and frameworks of organizational performance management.
- Identify performance gaps and analyze their underlying causes using data-driven techniques.
- Develop and implement corrective and preventive action (CAPA) plans aligned with business goals.
- Utilize performance metrics and KPIs for effective monitoring and decision-making.
- Apply root cause analysis methods (Fishbone Diagram, 5 Whys) to diagnose problems.
- Design and implement performance improvement initiatives that promote accountability and efficiency.
- Evaluate the effectiveness of corrective actions and integrate lessons learned into continuous improvement cycles.
- Build a performance-driven culture through leadership, feedback, and employee engagement.
Target Audience
This course is ideal for managers, team leaders, quality officers, HR professionals, and performance analysts seeking to enhance their organizational performance management capabilities.
Course Modules
Day 1: Foundations of Performance Management
Session 1: Understanding Performance Management Systems
- Definition and importance of performance management in modern organizations.
- The performance management cycle: planning, monitoring, reviewing, and rewarding.
- Aligning individual, team, and organizational goals for strategic coherence.
- The link between performance management and organizational success.
Session 2: Setting Performance Standards and KPIs
- Developing SMART objectives (Specific, Measurable, Achievable, Relevant, Time-bound).
- Identifying Key Performance Indicators (KPIs) across functional areas.
- Establishing performance benchmarks and targets.
- Using dashboards and scorecards for data visualization.
Session 3: Measuring and Monitoring Performance
- Performance evaluation techniques and data collection methods.
- Quantitative vs. qualitative performance measures.
- Performance appraisal tools and methods: 360-degree feedback, balanced scorecard, and competency-based reviews.
- Workshop: Participants will design a performance scorecard for a sample department, linking goals to measurable KPIs.
Day 2: Identifying and Analyzing Performance Gaps
Session 1: Recognizing Performance Deficiencies
- Symptoms of poor performance: behavioral, procedural, and systemic.
- Differentiating between individual, team, and organizational performance gaps.
- The importance of data-driven analysis in identifying performance issues.
Session 2: Root Cause Analysis Techniques
- Introduction to analytical tools:
- Fishbone (Ishikawa) Diagram
- 5 Whys Technique
- Pareto Analysis (80/20 rule)
- Failure Mode and Effects Analysis (FMEA)
- Using evidence-based methods to uncover root causes.
- Avoiding blame culture and promoting constructive problem-solving.
Session 3: Diagnosing Organizational Barriers to Performance
- Identifying system-level constraints (resources, leadership, structure).
- Impact of poor communication, unclear roles, and misaligned incentives.
- Assessing training needs and skill gaps as contributors to underperformance.
- Practical Activity: Root cause analysis exercise using a real-world case of process inefficiency or customer complaint.