Organisational excellence has become an operational imperative for companies seeking to remain competitive, customer-focused, and performance-driven. The European Quality Management Foundation (EFQM) Training Course, offered by Oxford Training Centre, delivers a strategic and practical foundation in understanding and applying the EFQM model—one of the most widely adopted frameworks for performance and quality management in Europe and globally. This course is a core component of advanced Quality and Productivity Training Courses, supporting professionals in building systems that promote innovation, stakeholder value, and long-term sustainability.
Through the EFQM foundation course, participants gain a structured introduction to the key components of the EFQM excellence model, including leadership, strategy, partnerships, resources, and results. The training supports the development of a quality-centric culture that enables continuous business improvement and operational alignment. With an emphasis on measurable performance outcomes, this course equips learners with the methodologies needed for effective EFQM self-assessment and implementation training, preparing organisations for transformational change.
The curriculum explores the foundational principles of the European Foundation for Quality Management course, giving insight into how the EFQM model supports organisational learning, improvement cycles, and stakeholder satisfaction. Participants will develop expertise in applying EFQM to diagnose internal capabilities, evaluate strategic performance, and implement improvement initiatives. From foundational knowledge to applied implementation, this course prepares professionals to lead organisational development using internationally recognised frameworks.
Objectives
- To provide a structured introduction to the EFQM excellence model training, including its logic, framework, and application for performance management.
- To establish a solid foundation in EFQM quality management training, covering the key criteria that define excellence in organisational contexts.
- To guide participants through the principles of business improvement using EFQM framework, including the RADAR logic and criteria-based assessments.
- To offer practical tools and frameworks for conducting effective EFQM self-assessment and implementation training at departmental and organisational levels.
- To enhance understanding of how to apply the EFQM model for performance improvement in both operational and strategic environments.
- To explore best practices in EFQM-based organisational transformation training, enabling participants to drive improvement initiatives across business functions.
- To reinforce the importance of structured, evidence-based improvement cycles through strategic planning using EFQM excellence model.
- To demonstrate the practical integration of the EFQM approach within the broader context of European quality management systems.
Target Audience
- Quality assurance and business excellence professionals seeking to develop a foundational understanding of the EFQM model training programme.
- Strategy and performance managers responsible for organisational alignment using the EFQM framework training methodology.
- Department heads, directors, and senior executives interested in embedding EFQM principles and quality management into strategic planning processes.
- Organisational development consultants and internal auditors aiming to conduct EFQM self-assessment and implementation training effectively.
- Project managers and transformation leads tasked with initiating or supporting EFQM organisational excellence training across functional areas.
- Professionals in both the public and private sectors pursuing structured quality improvement through EFQM methodologies.
- Corporate trainers and facilitators developing internal capabilities around the EFQM excellence model and quality management practices.
How Will Attendees Benefit?
- Develop a comprehensive understanding of the European Quality Management Foundation (EFQM) Training Course, its model, and real-world application in diverse sectors.
- Gain confidence in applying the EFQM excellence model training to assess, improve, and align organisational processes and performance.
- Learn how to conduct thorough EFQM self-assessment processes using RADAR logic and data-driven analysis.
- Enhance capabilities in using the EFQM framework to support business improvement using EFQM framework approaches that are sustainable and measurable.
- Understand how the model supports strategic planning using EFQM excellence model and builds long-term value through stakeholder focus and innovation.
- Learn how to align leadership, people, and resources through practical EFQM organisational excellence training techniques.
- Build skills to support change management and transformation through the EFQM-based organisational transformation training model.
- Explore frameworks for establishing a culture of excellence through the EFQM quality management training pathway.
- Translate theoretical knowledge into actionable strategies by designing and implementing performance and quality improvement plans using the EFQM framework.
- Improve audit-readiness, regulatory compliance, and stakeholder communication through a clear understanding of European quality management systems.
Course Content
Module 1: Introduction to EFQM and the Concept of Excellence
- Overview of the EFQM foundation course and historical development of the EFQM model
- Principles and structure of the EFQM excellence model training
- Relevance of EFQM in global business, public sector, and third-sector organisations
Module 2: EFQM Framework and Core Criteria
- Detailed analysis of EFQM criteria: leadership, strategy, people, partnerships, processes, and results
- Understanding the interdependence of enablers and results in the EFQM framework training
- Key performance indicators aligned with the EFQM model training programme
Module 3: EFQM RADAR Logic and Assessment Techniques
- Introduction to the RADAR logic in EFQM self-assessment and implementation training
- Designing assessment frameworks and maturity models
- Gathering, analysing, and using evidence for improvement planning
Module 4: Applying EFQM for Organisational Diagnosis
- Conducting gap analyses using the EFQM structure
- Aligning operational practices with excellence criteria
- Identifying areas for applying the EFQM model for performance improvement
Module 5: Designing Strategic Improvements Using EFQM
- Building strategic objectives aligned with EFQM principles
- Translating results and assessments into actionable plans
- Driving structured quality improvement through EFQM methodologies
Module 6: Managing Change and Building Excellence Culture
- Building internal support for EFQM-aligned improvement initiatives
- Leading change and fostering innovation through the EFQM business excellence training framework
- Embedding quality values into operational behaviours
Module 7: EFQM in Practice – Case Studies and Applications
- Practical applications of EFQM in large and medium-sized organisations
- Sector-specific implementations in healthcare, manufacturing, public administration, and education
- Evaluation of transformation outcomes through EFQM-based organisational transformation training
Module 8: Tools and Techniques for Quality and Performance Monitoring
- Dashboards and analytics for performance measurement
- Linking EFQM assessments to strategic reporting frameworks
- Using EFQM as part of continuous improvement and compliance reporting
Module 9: Integrating EFQM with Broader Management Systems
- Compatibility of EFQM with ISO standards and other quality frameworks
- Embedding EFQM into corporate governance, CSR, and risk management
- Practical links between EFQM quality management training and corporate strategy
Module 10: Future Trends and Sustainable Excellence
- Innovations in the EFQM model and evolving expectations for quality excellence
- Role of digital tools in supporting EFQM application and assessment
- Sustaining excellence in performance through EFQM methodology