The Essential Office Management and Administrative Skills Training Course offered at Oxford Training Centre provides a structured and practical learning experience for professionals responsible for maintaining efficient office operations and administrative systems. Focused on delivering both strategic and operational competencies, this course prepares participants to handle complex responsibilities across administrative support, office coordination, and team communication.
This course fits within the broader context of Facilities Management Training Courses, acknowledging the critical relationship between effective office management and overall workplace functionality. It is designed to enhance essential competencies in organisation, planning, supervision, and business communication—skills that are vital for ensuring seamless day-to-day operations in dynamic office environments.
Participants will gain practical tools to streamline workflows, manage time and priorities, organise information systems, and support executive functions. The course offers detailed instruction on administrative procedures, interpersonal communication, and digital office systems, supporting learners in building confidence and advancing professionally in administrative and managerial roles.
Objectives
- Apply structured methods for planning, coordinating, and controlling office operations and resources.
- Develop effective communication and interpersonal skills for internal and external stakeholder interactions.
- Implement advanced organisational techniques to support executive and team productivity.
- Use digital tools to manage administrative tasks, calendars, and documentation effectively.
- Enhance customer service standards and maintain professional office etiquette.
- Establish control systems for correspondence, records, scheduling, and supplies management.
- Integrate risk awareness and basic facilities management principles into daily office operations.
- Address time-sensitive challenges using prioritisation, delegation, and performance tracking tools.
- Support strategic decision-making by delivering timely and accurate administrative support.
Target Audience
- Office administrators, executive assistants, and administrative officers looking to develop advanced workplace competencies.
- New and existing office managers who require structured training in supervisory and organisational duties.
- Administrative support staff who aim to contribute more effectively to office efficiency and coordination.
- Personal assistants and secretaries supporting senior managers, executives, or department heads.
- Team leaders and coordinators transitioning into office management or administrative leadership roles.
- Professionals seeking to formalise or upgrade their skills through a professional development course for admin and office roles.
- Staff involved in logistics, documentation, scheduling, or customer-facing administrative responsibilities.
How Will Attendees Benefit?
- Enhanced performance in administrative roles through structured approaches to coordination, support, and communication.
- Increased confidence in managing priorities, working with senior leadership, and delivering outcomes under pressure.
- Stronger knowledge of digital office systems, file organisation, and professional correspondence.
- Clear understanding of how to improve office management and admin skills for better job efficiency.
- Practical techniques for improving customer service, stakeholder relations, and workflow responsiveness.
- Broader career prospects and readiness for roles requiring leadership in office and administrative settings.
- Application of best practices in line with industry expectations for training program for office management and support staff.
- Foundation for further development through advanced office, operations, or facilities management certifications.
Course Content
Module 1: Principles of Effective Office Management
- Core functions and responsibilities of modern office management roles.
- Developing systems for organising office operations and internal communication.
- Integrating administrative processes with organisational goals.
Module 2: Communication and Interpersonal Skills
- Professional verbal and written communication in administrative contexts.
- Building effective relationships with colleagues, management, and clients.
- Managing difficult conversations and maintaining workplace diplomacy.
Module 3: Time Management and Prioritisation Techniques
- Managing daily workflow and competing priorities using planning tools.
- Identifying time-wasting habits and streamlining repetitive processes.
- Delegation techniques and setting clear expectations with team members.
Module 4: Administrative Procedures and Documentation
- Filing systems, document handling, and correspondence protocols.
- Record-keeping, archiving, and compliance with data privacy requirements.
- Creating and managing professional reports, agendas, and minutes.
Module 5: Office Technology and Digital Tools
- Using email platforms, calendars, and project management applications.
- Managing cloud-based documentation and virtual meeting tools.
- Leveraging digital systems to automate routine administrative functions.
Module 6: Customer Service and Front-Desk Etiquette
- Professional conduct in reception, client engagement, and inquiries.
- Conflict resolution techniques and maintaining client satisfaction.
- Managing telephone, email, and face-to-face interactions with professionalism.
Module 7: Facilities and Supplies Management in Office Settings
- Fundamentals of office layout, safety, and workplace environment.
- Overseeing office supplies, vendor coordination, and basic procurement.
- Integrating elements of Facilities Management Training Courses into daily administrative responsibilities.
Module 8: Team Support and Executive Assistance
- Supporting executive-level management with scheduling, travel, and information coordination.
- Confidentiality, discretion, and ethics in supporting senior leadership.
- Preparing briefings, organising meetings, and handling executive correspondence.
Module 9: Workplace Organisation and Problem-Solving
- Structuring physical and digital workspaces for operational efficiency.
- Identifying recurring issues in office processes and applying problem-solving frameworks.
- Building adaptable systems that accommodate remote, hybrid, or multi-departmental teams.
Module 10: Career Growth and Professional Development in Admin Roles
- Setting personal performance goals aligned with administrative career pathways.
- Reflective practices, feedback reception, and growth planning.
- Exploring certifications, continuous learning, and role advancement in the field.