The Essential Management Skills for Administrators Training Course, delivered by Oxford Training Centre, is designed to build the core leadership and supervisory capabilities required for effective office and administrative team management. As administrative professionals increasingly move into leadership roles, there is a growing need for structured training in decision-making, delegation, communication, and performance supervision. This course provides practical, competency-based learning for those managing administrative teams or functions.
The programme offers structured learning on the practical application of managerial training for office administrators, with a focus on the specific contexts and challenges of administrative environments. Participants will explore frameworks for leadership, motivation, task coordination, time and resource control, and professional behaviour required in management-level administrative work. Emphasis is placed on the development of essential soft skills for administrative leaders, including problem-solving, interpersonal communication, conflict resolution, and team building.
Through a blend of tools, models, and exercises, the course enables learners to acquire key managerial competencies for administrators while addressing the organisational expectations tied to administrative leadership positions. Participants will engage in scenarios that simulate workplace decision-making, enabling them to apply office leadership and decision-making training to real operational settings.
Delivered within the context of Administration and Secretary Training Courses, this programme develops both technical and behavioural competencies required for administrative staff transitioning into supervisory, managerial, or leadership roles. It equips participants with confidence, clarity, and the frameworks to guide others, handle responsibilities, and align team outcomes with wider business objectives.
Objectives
- Develop core management skills training for administrators managing office operations
- Build confidence in decision-making, delegation, and team coordination
- Apply structured problem-solving in complex administrative settings
- Strengthen professional communication and performance feedback techniques
- Understand leadership styles and their role in administrative team effectiveness
- Improve time management and prioritisation as a team leader
- Manage conflict, resolve issues, and support collaborative problem-solving
- Gain skills in coaching, mentoring, and guiding team members
- Apply administrative leadership practices in practical workplace scenarios
- Establish frameworks for monitoring performance and supporting accountability
Target Audience
- Office administrators stepping into team leadership or coordination roles
- Senior administrative professionals seeking professional development for admin managers
- Executive assistants managing cross-functional support teams
- Office supervisors requiring administrative management skills development course
- Administrators responsible for overseeing workflow, schedules, or staff performance
- Team leaders seeking to develop supervisory and coordination skills for administrators
- HR or operational support staff managing internal admin functions
- Mid-level admin staff preparing for transition into managerial responsibilities
- Individuals pursuing structured training programmes for management roles in administration
- Participants aiming to strengthen interpersonal and leadership presence in office environments
How Will Attendees Benefit?
- Gain tools to manage teams, allocate tasks, and support team accountability
- Strengthen confidence in handling office-level decision-making and staff supervision
- Improve administrative performance by applying structured management approaches
- Learn to support individual and team development through feedback and mentoring
- Enhance clarity and professionalism in communication with staff and stakeholders
- Develop emotional intelligence to manage diverse team dynamics
- Gain experience in managing conflict and promoting collaboration
- Align administrative team functions with organisational performance expectations
- Apply practical solutions to real-time management challenges in administration
- Build readiness for higher-level responsibilities through structured management training
Course Content
Module 1: Foundations of Administrative Leadership and Management
- Role of administrators in organisational leadership structures
- Distinguishing between management, supervision, and leadership
- Frameworks for leadership in office environments
Module 2: Developing Key Managerial Competencies for Administrators
- Defining core competencies for administrative management
- Applying behaviour-based management skills in admin teams
- Transitioning from task execution to team leadership
Module 3: Communication and Interpersonal Effectiveness
- Professional communication in team leadership roles
- Giving feedback, managing expectations, and resolving misunderstandings
- Applying interpersonal intelligence in administrative contexts
Module 4: Time, Task, and Resource Management in Admin Roles
- Prioritisation tools for office workload and team assignments
- Delegation techniques for administrative leaders
- Tracking performance and monitoring deliverables effectively
Module 5: Team Coordination and Collaboration Techniques
- Building cohesion in administrative teams
- Techniques for task coordination and workload balancing
- Supporting team productivity through structured guidance
Module 6: Decision-Making and Problem-Solving in Administration
- Structured problem-solving models for office management
- Risk evaluation and scenario planning for common admin issues
- Making data-informed and team-inclusive decisions
Module 7: Conflict Management and Difficult Conversations
- Diagnosing sources of conflict in administrative environments
- Leading conflict resolution discussions with diplomacy
- Strategies to maintain workplace harmony and accountability
Module 8: Coaching and Performance Support
- Mentoring junior admin staff for skills development
- Creating development plans and training support structures
- Addressing performance gaps through structured guidance
Module 9: Monitoring, Evaluation, and Reporting for Admin Leaders
- Establishing and tracking admin team KPIs
- Reporting on administrative outcomes and team performance
- Accountability and escalation frameworks for office leaders
Module 10: Building Personal and Professional Presence as a Manager
- Emotional resilience and professionalism in office leadership
- Building influence and trust within teams
- Personal development planning for leadership roles in administration