In order to make accurate and timely decisions to solve problems, this healthcare course from the Oxford Training Center covers a variety of techniques for identifying problems and their causes and effects. It also involves analyzing problems using a combination of approaches, developing the ability to solve complex, challenging, and unsolvable problems, coming up with creative and effective solutions, and tracking and assessing the implementation of those solutions. It will provide a framework for guidance to encourage adherence to national and international standards and criteria for hospitals.
In addition to lectures covering the course topic, there are specially designed hands-on activities to assist the participants in practicing and assimilating the knowledge. In order to help delegates better comprehend, it will be delivered in segments with breaks for questioning. Participants will get the chance to practice the course’s methods through case studies or, if they’d like, a project or issue related to their line of work.
Objectives and target audience
Objectives
This training course will equip you with the information, skills, and techniques to be better at solving problems effectively and efficiently; you will be able to define the key ideas involved with problem solving.
- After completing this training course at the Oxford Management Center, you will:
- Learn strategies that will help you precisely characterize a problem. In this way, you can be sure that you are treating the problem but not its manifestations.
- Obtain practical insights and approaches to exercise better critical thinking.
- Remove obstacles to efficient problem solving and develop high-quality solutions.
- Recognize how to guarantee that national and international standards and regulations are met by hospitals.
Target audience
- Executives in charge of transformation and service management
- Administrators, Team Leaders, and Supervisors
- Environmental and safety experts
- Professionals in quality management
- Professionals in the hospitality industry
- Teams on the front lines
How will attendees benefit?
- A variety of techniques for identifying a problem, its origin, and its effects will be provided to participants in the Creative Problem Solving & Decision Making for Healthcare Environmental and Hospitality Services course.
- They will be able to monitor and assess the implementation of solutions to problems, develop their ability to solve complex, challenging, and unsolvable problems, and use a variety of approaches to analyze problems to make accurate and timely decisions to solve problems.
Course content
Definitions & overview
- Blind men and an elephant
- What is problem solving?
- What is decision-making?
- Impact & benefits of problem solving
- Common pitfalls in problem solving
- Critical success factors
Problem-solving analysis tools
- Check sheet
- Pareto analysis (80/20)
- Cause & effect analysis
- Brainstorming
- Process mapping
- Control charts
- Histogram
- 5 Whys
- FMEA
Framework of competencies for solving problems
- Cooperation: Tuckman’s phases of group growth
- Interaction styles of team members
- Engagement & management of stakeholders
- The Mendelow matrix
- Innovative communication facilitation, inquiry, and active listening techniques
The six-step model for solving problems
- Describe the issue.
- Identify the problem’s root cause or causes.
- Provide substitute solutions.
- Decide on a solution.
- Put the solution into action.
- Assess the result.