Conflict is a natural and unavoidable part of every workplace. Wherever individuals interact, differences in values, goals, and perspectives can easily lead to tension. However, conflict is not inherently negative. When managed effectively, it can serve as a catalyst for innovation, creativity, and stronger relationships. Poorly managed conflict, on the other hand, can result in decreased productivity, damaged trust, and loss of motivation.
The Conflict Mediation & Facilitation Training Course, delivered by the Oxford Training Centre, is designed to transform the way professionals handle conflict. This program equips participants with the skills, mindset, and strategies required to mediate disputes, facilitate open dialogue, and foster collaboration in diverse work environments.
Through a combination of interactive sessions, case studies, and practical simulations, participants will learn how to identify root causes, manage emotions, and guide individuals or teams toward constructive outcomes. This course empowers professionals to create environments where collaboration and understanding thrive—crucial in today’s dynamic, diverse, and remote workplaces.
Objective and Target Audience
Objectives
- Develop competence in managing and resolving conflicts while promoting harmony and productivity.
- Understand the dynamics, sources, and stages of conflict.
- Enhance communication and empathetic listening.
- Develop structured mediation and facilitation skills.
- Use emotional intelligence to maintain neutrality.
- Apply problem-solving and negotiation techniques.
- Prevent conflict escalation and intervene proactively.
- Foster a positive conflict culture and open dialogue.
- Lead team discussions and decision-making effectively.
- Align conflict management with organizational goals.
- Promote collaboration and continuous improvement.
Target Audience
This course is ideal for individuals across management, HR, and leadership roles who manage workplace relationships. It also benefits professionals aiming to improve interpersonal and negotiation skills, including:
- Managers and Supervisors
- Human Resource Practitioners
- Project Leaders and Coordinators
- Executives and Department Heads
- Change Management Professionals
- Customer Service Managers
- Consultants and Trainers
- Public Sector and NGO Managers
- Emerging Leaders
It suits both individuals enhancing leadership presence and organizations cultivating open communication and respect.
Course Modules
Module 1: Understanding Workplace Conflict
- Nature and types of workplace conflict
- Conflict triggers and escalation patterns
- Productive vs. destructive conflict
- Assessing conflict situations objectively
Module 2: Communication and Emotional Intelligence
- Active listening and empathy
- Emotional triggers and self-awareness
- Building trust through honest dialogue
- Communicating under pressure
Module 3: Mediation Fundamentals
- Principles and ethics of mediation
- The mediator’s role and neutrality
- Stages of mediation: preparation, dialogue, negotiation, and agreement
- Maintaining confidentiality and trust
Module 4: Facilitation Skills for Collaborative Problem Solving
- Designing and leading effective meetings
- Managing group dynamics
- Encouraging inclusive participation
- Reaching consensus through collaboration
Module 5: Negotiation and Influence Techniques
- Interest-based vs. position-based negotiation
- Building rapport and trust
- Overcoming impasses and resistance
- Persuasive communication for consensus
Module 6: Managing Difficult Conversations
- Structuring difficult conversations
- Delivering and receiving feedback constructively
- Managing emotional responses
- Maintaining dignity and respect under stress
Module 7: Organizational Conflict Systems and Culture
- Designing internal mediation frameworks
- Integrating conflict resolution into HR policies
- Encouraging a conflict-positive culture
- Measuring success in conflict management
Module 8: Cultural and Diversity Awareness
- Cross-cultural communication barriers
- Respecting diversity and inclusion principles
- Avoiding bias in mediation
- Global perspectives on dispute resolution
Module 9: Applied Practice and Case Studies
- Role-playing workplace conflicts
- Analyzing real-world mediation cases
- Designing action plans for workplace application
- Peer coaching and performance feedback
Training Approach
This program follows a practical, interactive learning model, combining:
- Case Studies and Scenarios
- Simulated Mediation Sessions
- Group Workshops
- Personal Action Plans
The training emphasizes experiential learning, ensuring participants leave with not just knowledge—but practical tools and confidence to manage conflicts effectively.