The Communication & Time Management Techniques for Administrative Professionals Training Course, offered by Oxford Training Centre, addresses the essential need for effective communication and structured time management among support staff. Administrative professionals must navigate evolving workflows, high volumes of correspondence, and shifting task priorities while maintaining organisational efficiency.
This programme, aligned with Administration and Secretary Training Courses, introduces systematic approaches for managing time pressure, delegating tasks, handling internal and external communications, and maintaining clarity in all professional interactions. It supports the development of long-term habits that improve day-to-day administrative functioning and accountability.
The course explores techniques for optimising task schedules, tracking deadlines, and communicating with confidence in administrative settings. Participants will gain essential tools for calendar control, prioritisation, email handling, and collaborative correspondence—key components in administrative roles today.
Designed for real-world administrative functions, the course supports measurable improvements in performance and operational support. Through scenario-based learning and structured practice, attendees will improve workplace communication and streamline time use across their responsibilities.
Objectives
- Apply practical time management techniques for administrative staff to improve efficiency.
- Utilise verbal, written, and digital communication effectively within administrative roles.
- Implement email and task management for office assistants to track priorities.
- Improve task delegation using structured tools and follow-up mechanisms.
- Enhance clarity in internal and external communication across administrative contexts.
- Use prioritisation frameworks for task sorting and time blocking.
- Develop confidence in handling professional correspondence and challenging conversations.
- Establish control over scheduling through structured calendar and reminder systems.
- Implement systems that support time and communication development training for administrative roles.
- Align communication techniques with organisational expectations and standards.
Target Audience
- Administrative professionals in support or coordination roles requiring stronger time control.
- Office administrators responsible for managing calendars, tasks, and communication flows.
- Executive assistants and personal assistants supporting senior management teams.
- Secretaries and clerical staff handling daily email, scheduling, and information flow.
- Front desk officers and receptionists engaging with clients and internal staff daily.
- Operations and admin coordinators overseeing routine team processes and reporting.
- Administrative support staff seeking structured time and communication development.
- Individuals seeking to build time efficiency skills course for administrative professionals competencies.
- Professionals preparing for expanded responsibilities in administrative or executive environments.
How Will Attendees Benefit?
- Strengthen professional communication skills for administrative roles across all formats.
- Enhance productivity through applied time control and delegation strategies for administrative staff.
- Improve confidence in handling administrative communication responsibilities independently.
- Minimise workplace inefficiencies using structured planning and scheduling techniques.
- Achieve greater task ownership through improved tracking and priority control systems.
- Increase responsiveness to internal stakeholders through better calendar and task organisation.
- Apply tools from a time and task management course for admin staff to manage workload pressures.
- Learn how to proactively support administrative teams through effective communication workflows.
- Build systems for consistent, measurable improvements in task completion and information handling.
Course Content
Module 1: Fundamentals of Administrative Communication
- Understand key principles of effective workplace communication for admin professionals.
- Identify common communication errors in administrative correspondence.
- Apply clarity, tone, and professionalism across various message formats.
Module 2: Written and Verbal Communication Protocols
- Format emails, memos, and reports to align with organisational standards.
- Apply verbal communication techniques in meetings and phone interactions.
- Practice assertiveness and diplomacy in administrative messaging.
Module 3: Time Awareness and Workflow Planning
- Identify common time-wasters in office environments.
- Assess personal time-use patterns using auditing tools.
- Integrate practical time management techniques for office workers.
Module 4: Prioritisation and Scheduling Frameworks
- Use the Eisenhower Matrix and ABC prioritisation for daily planning.
- Develop schedules with short-, medium-, and long-term focus.
- Manage interruptions without losing momentum.
Module 5: Delegation and Follow-Up Systems
- Apply rules for appropriate and efficient delegation.
- Use tracking systems to monitor completion of delegated tasks.
- Create workflows that support ongoing administrative effectiveness training course principles.
Module 6: Digital Tools for Task and Time Control
- Integrate tools like Microsoft Outlook, Trello, or Asana for task management.
- Synchronise calendars with shared task lists and reminders.
- Build automated systems to reduce manual follow-up.
Module 7: Structured Email and Information Handling
- Use folders, tags, and filters to organise incoming communication.
- Apply batching techniques to manage volume effectively.
- Create template responses for recurring internal and external messages.
Module 8: Interpersonal Communication in Office Settings
- Recognise the role of tone, body language, and listening in admin roles.
- Build rapport with diverse internal and external stakeholders.
- Use feedback tools for continuous communication improvement.
Module 9: Conflict, Clarity, and Professionalism
- Address miscommunication with structured feedback and resolution models.
- Manage emotionally charged exchanges calmly and professionally.
- Maintain administrative boundaries while delivering clear messages.
Module 10: Improving Team Communication
- Facilitate administrative support in cross-departmental collaboration.
- Establish clear protocols for handovers, updates, and status communication.
- Align with best practices in workplace communication course for administrative teams.
Module 11: Building Sustainable Time Systems
- Apply recurring routines for morning planning and end-of-day reviews.
- Use weekly review systems to align with evolving priorities.
- Reinforce habits that support time discipline and administrative growth.
Module 12: Applied Practice and Simulation
- Participate in role-play and simulation based on real admin scenarios.
- Draft improved communication examples across different workplace situations.
- Design a custom task and time system using the tools learned in the course.