The Certified Administrative Professional CAP training course for Professionals, offered by Oxford Training Centre, delivers a structured and rigorous learning experience designed to prepare administrative professionals for the Certified Administrative Professional (CAP) exam. With increasing demand for globally recognised credentials in office administration, the CAP certification offers a benchmark of excellence in administrative competency, leadership, and organisational effectiveness.
This course provides in-depth content aligned with the International Association of Administrative Professionals (IAAP) CAP exam domains, equipping candidates with the technical knowledge and behavioural competencies required for certification success. It focuses on core areas such as organisational communication, records and information management, project and operations management, and office administration.
Designed to meet the growing professionalisation of administrative roles, the training emphasises both certification preparation and real-world application of skills. Participants will engage in case-based learning, practice tests, and applied exercises that strengthen readiness for the exam while reinforcing workplace performance. The course is ideal for professionals seeking a professional certification for administrative professionals as part of their career development goals.
This programme is positioned within the framework of Administration and Secretary Training Courses, supporting administrative professionals across industries with the tools to advance into strategic support and coordination roles. The course strengthens qualifications, enhances credibility, and opens pathways for leadership within the field of administration.
Objectives
- Prepare for the CAP certification exam through domain-focused instruction
- Master the core competencies of the CAP exam: communication, organisation, planning, and technology
- Build confidence in managing records, projects, and administrative operations
- Enhance ability to provide executive-level administrative support
- Apply workplace scenarios to reinforce CAP exam content
- Strengthen understanding of business writing, professional etiquette, and stakeholder coordination
- Understand the structure, timing, and format of the CAP exam
- Acquire advanced knowledge in office systems, procedures, and tools
- Develop critical thinking skills applicable to real-time office challenges
- Practice with sample questions and mock tests aligned with exam expectations
Target Audience
- Administrative professionals planning to sit for the CAP certification exam
- Office managers and coordinators pursuing certified admin professional course for career advancement
- Executive assistants seeking a recognised credential for enhanced roles
- Professionals working in office administration roles seeking formal certification
- Business support staff aiming for administrative office support certification training
- Candidates enrolled in a CAP prep course for experienced administrative staff
- Administrative team leaders seeking structured professional certification
- Administrative professionals with work experience aiming to formalise their qualifications
- Participants interested in a training course for Certified Administrative Professional exam success
- Senior administrators transitioning into management or executive support functions
How Will Attendees Benefit?
- Receive expert instruction aligned with the latest CAP exam standards and structure
- Strengthen exam readiness with case-based exercises and simulated practice
- Gain deeper understanding of office systems, record management, and admin operations
- Enhance credibility and employability through a recognised professional credential
- Acquire professional communication and decision-making skills used in real workplace scenarios
- Build strategic thinking skills to support executive and departmental functions
- Improve time and task management for high-level administrative responsibilities
- Develop structured knowledge applicable to administrative leadership roles
- Achieve competitive advantage through CAP credential training for executive assistants
- Advance career development with a focus on professional excellence in administration
Course Content
Module 1: CAP Certification Overview and Exam Readiness
- Introduction to the Certified Administrative Professional exam structure and eligibility
- Understanding CAP domains and weightings
- Study plan development and time management for exam preparation
Module 2: Organizational Communication
- Principles of professional communication in administrative settings
- Written and verbal communication techniques
- Interpersonal communication, business correspondence, and listening skills
Module 3: Business Writing and Documentation
- Structure and tone of professional documents
- Grammar, punctuation, and clarity in communication
- Preparing business reports, emails, and formal records
Module 4: Records and Information Management
- Managing office records and data classification systems
- Security, confidentiality, and data lifecycle management
- Retrieval systems and regulatory compliance
Module 5: Technology and Office Tools
- Digital tools for document management and scheduling
- Communication platforms and collaborative tools
- Office productivity software (spreadsheets, databases, calendars)
Module 6: Office Administration and Business Functions
- Coordinating office procedures and administrative operations
- Procurement, resource management, and office logistics
- Administrative roles in cross-functional coordination
Module 7: Event and Project Management for Administrators
- Planning and executing meetings, events, and travel
- Introduction to project management tools and frameworks
- Monitoring timelines, resources, and deliverables
Module 8: Financial and Operational Support Functions
- Understanding budgets, invoicing, and expense tracking
- Supporting operational workflows in administrative teams
- Financial terminology and documentation review
Module 9: Leadership, Professionalism, and Ethics
- Ethics, integrity, and confidentiality in administration
- Leadership behaviours and supporting executive teams
- Emotional intelligence, adaptability, and workplace professionalism
Module 10: CAP Practice Assessment and Final Preparation
- Timed mock exams based on CAP exam format
- Review of challenging question categories
- Individual feedback and strategy for exam day success