The ASQ Certified Manager of Quality – Organisational Excellence Preparation Training Course at Oxford Training Centre offers a systematic and advanced learning path tailored for professionals aiming to achieve the CMQ/OE certification awarded by the American Society for Quality (ASQ). This course is specifically designed to strengthen leadership competencies, enhance operational excellence capabilities, and build mastery in strategic quality management across industries.
As one of the benchmark Quality and Productivity Training Courses, this programme enables participants to meet the evolving expectations of quality leadership in complex, performance-driven organisations. The course aligns closely with the ASQ CMQ/OE Body of Knowledge (BoK), preparing candidates with the applied knowledge required to lead and support quality initiatives, manage cross-functional teams, and drive excellence through measurable results.
Integrating exam-focused modules, real-world case analysis, and critical leadership practices, the course is suitable for current quality professionals, managers, and consultants aiming for certification and advancement in the quality domain. It reflects global standards in organisational excellence and offers a structured learning experience that supports success in the CMQ/OE exam preparation training course.
By blending strategic planning, process improvement, and stakeholder alignment, the course cultivates executive-level thinking necessary for today’s quality leaders. It also serves as an essential organisational excellence certification course, preparing participants not only for certification but also for long-term impact in their professional environments.
Objectives
- Understand and apply all elements of the ASQ CMQ/OE Body of Knowledge in real-world scenarios.
- Prepare effectively for the CMQ/OE certification exam using structured review, mock assessments, and performance feedback.
- Demonstrate leadership and facilitation skills to support organisational change, team development, and stakeholder engagement.
- Analyse and design quality systems, evaluate process effectiveness, and manage quality audits aligned with ISO and ASQ standards.
- Implement strategic quality plans, KPIs, and performance dashboards for quality-driven operations.
- Apply project management techniques, risk mitigation, and cost-benefit analysis to continuous improvement initiatives.
- Use data analysis, benchmarking, and Six Sigma methodologies to make evidence-based decisions.
- Build integrated quality cultures that align people, systems, and strategic objectives.
- Lead customer-focused quality improvement programmes with measurable impact on organisational excellence.
- Recognise ethical, regulatory, and compliance obligations within quality leadership roles.
Target Audience
- Quality managers, directors, and senior practitioners preparing for the ASQ Certified Manager of Quality exam.
- Team leaders, supervisors, and operations managers who drive cross-functional performance improvement.
- Professionals working in manufacturing, healthcare, finance, government, or service sectors seeking organisational excellence training for professionals.
- Consultants and auditors involved in the design and evaluation of quality management systems.
- Project managers and continuous improvement specialists aiming for recognised professional credentials.
- Engineers and analysts planning to transition into strategic roles in quality assurance or operations.
- Professionals pursuing a professional certification in quality and excellence to support career advancement.
- Trainers and coaches building capacity in Total Quality Management (TQM), Six Sigma, or Lean frameworks.
- Leaders seeking to build influence and implement quality-driven cultural change.
- Individuals seeking a structured course for ASQ quality certification preparation aligned with global best practices.
How Will Attendees Benefit?
- A comprehensive knowledge base aligned with ASQ’s CMQ/OE exam standards and industry-recognised frameworks.
- Improved confidence and readiness through detailed exam simulations, scenario-based questions, and applied exercises.
- Practical insights into strategic quality leadership that can be immediately applied within the workplace.
- Clear understanding of how to design and implement effective quality systems and continuous improvement initiatives.
- The ability to develop leadership capabilities needed for facilitating quality transformations across departments.
- Recognition as a certified professional in organisational excellence, increasing credibility and career mobility.
- Exposure to ethical standards and compliance mechanisms relevant to quality roles in regulated sectors.
- Access to best practices in change management, root cause analysis, stakeholder alignment, and performance measurement.
- Strengthened ability to interpret quality data, perform advanced analysis, and report findings to executives and clients.
- Long-term growth in the quality profession through enhanced decision-making, collaboration, and process optimisation.
Course Content
Module 1: Leadership and Strategic Alignment
- Exploring the leadership competencies of a Certified Manager of Quality.
- Vision setting, strategic planning, and team direction for quality initiatives.
- Building stakeholder trust and aligning quality goals with organisational objectives.
Module 2: Organisational Structures and Culture
- Identifying structural models for quality management.
- Creating a culture of continuous improvement and performance accountability.
- Managing change and overcoming resistance in dynamic environments.
Module 3: Communication and Team Dynamics
- Developing effective internal communication strategies.
- Leading cross-functional teams and managing conflict.
- Coaching and mentoring practices for quality-oriented leadership.
Module 4: Strategic Plan Development and Deployment
- Aligning strategic goals with quality objectives and performance indicators.
- Resource planning, policy deployment, and balanced scorecard methods.
- Evaluating strategic effectiveness through quality benchmarking.
Module 5: Quality Management Tools and Techniques
- Application of quality tools such as Pareto charts, cause-and-effect diagrams, and control charts.
- Overview of Six Sigma, Lean, and Kaizen methodologies.
- Process mapping, failure mode analysis, and process control strategies.
Module 6: Customer-Focused Organisation and Value Creation
- Customer needs assessment and Voice of the Customer (VoC) analysis.
- Translating customer requirements into operational actions.
- Managing service excellence and long-term customer relationships.
Module 7: Supply Chain and Process Management
- Managing supplier relationships and evaluating vendor quality.
- Understanding process inputs, outputs, and control limits.
- Building lean systems to eliminate waste and optimise flow.
Module 8: Measurement, Analysis, and Performance Metrics
- Designing key performance indicators (KPIs) and metrics systems.
- Statistical process control (SPC) and quality data analysis techniques.
- Performance reporting using dashboards and scorecards.
Module 9: Risk, Compliance, and Regulatory Considerations
- Identifying and mitigating operational and compliance risks.
- Adhering to industry-specific regulatory standards and ethics.
- Integrating compliance with quality assurance frameworks.
Module 10: Certification Exam Preparation and Review
- In-depth review of the CMQ/OE exam syllabus and key focus areas.
- Sample exam questions and time-bound practice tests.
- Tips on how to prepare for the ASQ Certified Manager of Quality exam using structured methodologies.