The Advanced Quality and Facilities Management Training Course by Oxford Training Centre delivers a high-level curriculum focused on aligning facility operations with robust quality assurance practices. Participants will explore the dual responsibility of maintaining physical infrastructure while ensuring consistent service quality and regulatory compliance across all areas of operations.
Designed in line with the standards found in executive-level Facilities Management Training Courses, this programme targets the integration of ISO-based quality systems, facility performance metrics, and risk governance frameworks. Emphasis is placed on strategic coordination between maintenance, service delivery, and compliance functions, ensuring operational excellence throughout the facility lifecycle.
Through structured content, participants will gain a deep understanding of how to implement quality standards in facilities, audit procedures, and performance analysis across diverse facility types. The course covers key technical and strategic areas such as quality systems in facility management, supplier quality, and continuous improvement methodologies that drive long-term value and organisational readiness.
Professionals attending this programme will strengthen their ability to lead multi-site operations using integrated approaches from both facility and quality management disciplines. This includes real-world tools for evaluating compliance, risk, supplier accountability, and environmental standards—all critical for those pursuing professional development in quality and facility operations.
Objectives
- Apply strategic approaches in facilities and quality management training to align operations with compliance and service delivery objectives
- Integrate ISO standards and facilities management training models into facility operations for continuous improvement
- Establish internal systems for auditing, monitoring, and reporting using quality management systems in building operations
- Implement risk control measures through advanced tools in facilities compliance and quality control course modules
- Improve supplier accountability and operational oversight using structured quality metrics
- Manage cross-functional teams to ensure alignment between maintenance activities and quality performance
Target Audience
- Facilities managers and quality assurance officers seeking advanced integration of quality standards into infrastructure operations
- Operational and technical managers overseeing compliance, performance, and service delivery
- Engineers, supervisors, and inspectors involved in training in quality assurance and facilities operations
- Health and safety professionals tasked with ensuring regulatory alignment across facility assets
- Quality professionals expanding into infrastructure and physical asset oversight
- Senior maintenance and risk officers pursuing leadership roles in quality and facilities management course areas
How Will Attendees Benefit?
- Enhanced skills in executing facilities performance and quality improvement course strategies for measurable outcomes
- Capability to design and implement ISO-compliant systems in complex infrastructure environments
- Tools to perform quality auditing in facilities management for internal and third-party standards
- Ability to align vendor and contractor quality with organisational facility policies
- Knowledge to develop contingency plans and mitigate operational risk using quality-based approaches
- Expertise in balancing cost, efficiency, and quality across facility operations and maintenance
Course Content
Module 1: Foundations of Quality and Facilities Integration
- Core concepts of integrated quality and facilities management in operational environments
- Identifying touchpoints between infrastructure management and quality systems
- Building governance structures to support dual-function leadership
Module 2: Facility Risk and Compliance Frameworks
- Application of principles from facilities compliance and quality control course
- Developing compliance matrices aligned with local and international standards
- Managing risk registers and hazard identification in operational contexts
Module 3: Quality Management Systems for Infrastructure
- Implementation of quality management systems in building operations
- Structuring documentation, records, and audit trails
- Preventive action planning and corrective feedback mechanisms
Module 4: ISO Standards Application in Facilities
- Understanding ISO 9001 and ISO 41001 in ISO standards and facilities management training
- Mapping operational processes to certification requirements
- Conducting gap analyses and aligning facility operations with ISO checklists
Module 5: Operational Quality Control and Auditing
- Designing internal quality controls and inspection protocols
- Performing quality auditing in facilities management across functional teams
- Monitoring service contracts and supplier delivery metrics
Module 6: Supplier and Contractor Quality Management
- Evaluating third-party service quality through structured audits
- Aligning SLAs with quality performance benchmarks
- Managing disputes, non-conformities, and escalation procedures
Module 7: Facilities Performance Metrics and Continuous Improvement
- Using tools from the facilities performance and quality improvement course
- Defining and tracking KPIs for quality, maintenance, and energy usage
- Driving performance through root cause analysis and lean facility practices
Module 8: Training, Awareness and Organisational Culture
- Developing internal awareness on quality and facility compliance
- Training and upskilling staff using cross-functional learning strategies
- Encouraging accountability through transparent reporting and review cycles
Module 9: Emergency Response and Quality Risk Planning
- Building plans through advanced facility risk and quality assurance training modules
- Structuring contingency and emergency operating procedures
- Ensuring response effectiveness and recovery protocols through simulation
Module 10: Strategic Leadership in Quality and Facility Management
- Leading initiatives in facilities management with a focus on quality systems
- Change management and strategic communication for senior teams
- Aligning operational strategies with corporate objectives and stakeholder expectations