The Advanced Conflict Resolution, Negotiation, and Mediation Skills Training Course offered by Oxford Training Centre provides experienced professionals with a structured approach to managing disputes, fostering collaboration, and enhancing communication in complex environments. Participants will gain the practical tools needed to address high-stakes conflict, lead negotiations, and mediate disputes across internal and external stakeholder groups.
This intensive programme builds competency in advanced conflict management strategies, interest-based negotiation, and effective mediation frameworks. The course focuses on real-world dynamics such as power imbalances, emotional triggers, cross-cultural sensitivity, and legal implications tied to negotiation and resolution processes.
By integrating the theoretical foundation of conflict analysis with hands-on practice in negotiation simulations and mediation scenarios, the course empowers participants to lead confidently in high-pressure interactions. Through targeted sessions on conflict coaching, facilitation, and resolution planning, professionals learn to convert tension into productive outcomes.
This programme is structured as a high-level Legal Contracts and Procurement Training Course, making it especially relevant for professionals responsible for contractual negotiations, vendor management, legal settlements, internal disputes, and cross-functional collaboration.
Objectives
- Enhance professional competence in resolving complex workplace and contractual conflicts
- Develop practical techniques for interest-based negotiation and structured mediation
- Strengthen conflict communication skills and emotional regulation during disputes
- Apply advanced frameworks for mediation in multi-party and high-risk environments
- Improve negotiation strategy, planning, and execution for long-term agreements
- Acquire conflict coaching and facilitation skills to lead dispute resolution processes
- Understand the legal implications of mediation and negotiation outcomes
- Build confidence in managing disputes across commercial, legal, and operational domains
Target Audience
- Legal counsel, contract officers, and procurement professionals
- Managers and team leaders responsible for internal and external negotiations
- Vendor managers and commercial executives managing supplier relationships
- HR professionals overseeing employee relations or mediation efforts
- Professionals pursuing an advanced conflict management course
- Individuals seeking a conflict resolution certification program
- Negotiators and facilitators handling cross-functional or multi-party discussions
- Those responsible for dispute resolution in corporate, regulatory, or project settings
How Will Attendees Benefit?
- Gain structured approaches to managing conflict escalation and resolution
- Develop strong communication and negotiation strategies under pressure
- Enhance decision-making in tense and competitive negotiations
- Learn the foundations of mediation and negotiation training
- Improve legal awareness in the context of dispute settlements
- Increase confidence in leading mediation processes across departments
- Reduce contractual disputes through proactive resolution skills
- Strengthen professional standing with conflict resolution and negotiation expertise
Course Content
Module 1: Foundations of Conflict Resolution and Analysis
- Understanding the dynamics and root causes of conflict in organisations
- Conflict escalation paths and identifying resolution thresholds
- Types of conflict: interpersonal, contractual, strategic, and organisational
Module 2: Conflict Communication and Behavioural Strategies
- Managing emotional triggers and interpersonal friction
- Communication models in high-stress negotiations
- Techniques for active listening, re-framing, and de-escalation
Module 3: Negotiation Planning and Frameworks
- Structuring the negotiation process and setting clear objectives
- Defining BATNA, reservation price, and zone of potential agreement (ZOPA)
- Preparing negotiation agendas, role assignments, and scenario planning
Module 4: Advanced Negotiation Techniques and Tactics
- Distributive vs integrative negotiation models
- Managing power dynamics, concessions, and persuasive techniques
- Negotiation ethics and maintaining relationship integrity
Module 5: Mediation Models and Dispute Resolution Frameworks
- Overview of mediation types: facilitative, evaluative, and transformative
- Role of the mediator and neutrality principles
- Steps in the mediation process: intake to settlement
Module 6: Conflict Resolution in Contractual and Legal Contexts
- Legal implications of negotiation outcomes and settlement agreements
- Resolving disputes in procurement, vendor, and commercial contracts
- Applying dispute resolution clauses in business agreements
Module 7: Interest-Based Negotiation and Collaborative Problem Solving
- Techniques for uncovering interests behind positions
- Collaborative frameworks for joint problem-solving
- Linking negotiation with long-term stakeholder alignment
Module 8: Conflict Coaching and Facilitation Skills
- Coaching individuals involved in high-stakes disputes
- Facilitating group resolution sessions
- Creating neutral environments for solution generation
Module 9: Mediation and Negotiation Simulations
- Role-playing structured mediation and negotiation exercises
- Debriefing techniques for learning from simulated scenarios
- Assessing personal conflict resolution style and improvement areas
Module 10: Practical Applications and Resolution Strategy
- Building personal conflict resolution plans
- Resolving multi-party and cross-cultural disputes
- Best practices for documentation, settlement follow-up, and review