The Administrative, Personal Assistant, and Secretarial Operations Training Course, delivered by Oxford Training Centre, provides structured and practical instruction in the core functions of executive support, office coordination, and secretarial services. The course addresses the growing demand for capable administrative professionals who can manage complex workflows, assist senior leaders, and maintain office efficiency in high-performance environments. Participants will gain focused skills in scheduling, documentation, communication, prioritisation, and business support.
With increasing operational pressures in modern organisations, the need for competent administrative and support staff continues to rise. This course equips professionals with a solid foundation in secretarial coordination, personal assistance, and general administrative execution. Learners will develop a refined approach to supporting executives, organising office activities, and contributing to organisational objectives through structured methods and tools.
The programme is designed to support functional improvement and workplace reliability in secretarial and PA roles. It provides a roadmap for handling executive calendars, drafting communications, preparing documentation, and responding to time-sensitive tasks. With focused modules on etiquette, time management, scheduling, and communication, the course ensures operational competence for personal assistants, administrative officers, and secretaries across sectors.
Delivered within the context of Administration and Secretary Training Courses, this programme focuses on practical execution in business support, fostering accuracy, discretion, and coordination in office-based roles. The training integrates administrative principles with real-world expectations, building capacity in individuals who serve as the operational backbone of professional teams.
Objectives
- Develop core skills in secretarial, administrative, and personal assistant functions
- Strengthen organisational ability through structured scheduling and prioritisation techniques
- Apply professional communication standards in internal and external correspondence
- Manage office documentation, meetings, and stakeholder support activities
- Build reliability in task handling, time-sensitive planning, and executive assistance
- Understand the business context of secretarial and PA duties
- Improve coordination across teams, departments, and leadership tiers
- Maintain high standards of confidentiality and professionalism
- Support operational success through effective secretarial and administrative practices
- Apply structured thinking and discipline to administrative and PA responsibilities
Target Audience
- Executive assistants and personal assistants supporting senior leaders
- Office secretaries managing administrative and documentation duties
- Administrative professionals providing coordination and operational support
- Staff seeking structured secretarial and administrative operations skills training
- Professionals preparing for increased responsibility in office support functions
- Participants in need of structured training for personal assistants and admin staff
- Individuals managing executive calendars, meeting logistics, and reporting
- Professionals seeking professional development in administrative support roles
- Assistants working in legal, medical, corporate, or academic administration settings
- Candidates interested in a training programme for personal assistants and secretaries
How Will Attendees Benefit?
- Strengthen administrative coordination and planning capacity in support roles
- Improve accuracy and responsiveness in time-sensitive business environments
- Develop competence in executive support, documentation, and stakeholder interaction
- Enhance professionalism in written and spoken communication
- Build confidence in managing priorities, tasks, and office processes
- Apply real-time solutions in handling disruptions and dynamic office needs
- Improve document handling, record keeping, and meeting preparation routines
- Gain clarity on the distinction between PA, EA, and secretarial functions
- Support executive teams through structured administrative operations
- Demonstrate higher value in business functions through professional support delivery
Course Content
Module 1: Administrative and Secretarial Role Fundamentals
- Understanding the core responsibilities of administrative support roles
- Differentiating between personal assistant and secretarial functions
- Positioning support staff within the wider organisational workflow
Module 2: Time and Priority Management for Administrative Professionals
- Structuring and monitoring executive calendars
- Handling conflicting priorities and unplanned disruptions
- Tools for time management and scheduling accuracy
Module 3: Communication and Correspondence in Office Support
- Writing professional emails, memos, and documents
- Managing internal communication protocols
- Responding to communication demands across business units
Module 4: Meeting Preparation and Coordination Techniques
- Planning, scheduling, and confirming meetings
- Preparing agendas, minutes, and post-meeting action summaries
- Managing follow-ups and ensuring deliverables
Module 5: Document Handling and Information Management
- Filing systems, record control, and document lifecycle
- Managing confidentiality and access control
- Structuring official documentation with attention to detail
Module 6: Executive Assistance and Decision Support
- Supporting senior leadership with timely and relevant inputs
- Acting as a liaison between executives and teams
- Managing requests, approvals, and progress tracking
Module 7: Office Workflow and Coordination Functions
- Coordinating tasks between departments and individuals
- Managing logistics for internal and external events
- Overseeing procurement and support requests
Module 8: Business Etiquette and Professional Conduct
- Office behaviour, punctuality, and presentation standards
- Managing professional relationships and diplomatic communication
- Supporting workplace culture through consistent conduct
Module 9: Adaptability in High-Pressure Office Environments
- Handling urgent requests and shifting responsibilities
- Navigating ambiguity and aligning with evolving priorities
- Remaining composed and effective under pressure
Module 10: Integrated Support in Business Operations
- Understanding the connection between administrative work and business outcomes
- Supporting operational workflows with precision and clarity
- Applying business operations and secretarial functions training practices