Gaining and achieving “excellence” through patient focus is essential to shaping and enhancing a great healthcare organization’s sustainability and reputation. In order to improve the overall performance of healthcare organizations, the Oxford Training Center equips participants with the information and abilities necessary to create, develop, and implement a patient experience-based framework for healthcare management training courses.
This course covers team-building, relationship management, and patient-centered care enhancement in healthcare delivery. The Oxford Center is a top training facility that specializes in offering a broad variety of professional courses intended to improve workers’ abilities and knowledge in companies and organizations. We provide specialized programs that address the particular difficulties of today’s dynamic workplace, ranging from management and leadership development to advanced technology and IT abilities.
You must modify the “patient focus” idea to improve your healthcare efficiency and reputation if you want to create a modern, competitive hospital. After completing this session, participants will understand what “managing healthcare delivery” means in terms of improving the patient experience in medical facilities. Improving the skills and knowledge of healthcare professionals is the main goal of the Managing Healthcare Delivery training course. During this program, a mix of lectures, case studies, and discussions will be used in order to optimize the learning benefits for the delegates. This enables participants to talk about their particular issues and suitable solutions with the presenter and other delegates.
Objectives and target audience
Objectives
You must modify the “patient-focused” idea to improve your healthcare efficiency and reputation if you want to create a modern, competitive hospital. After completing this session, participants will understand what “managing healthcare delivery” means in terms of improving the patient experience in medical facilities. Improving the skills and knowledge of healthcare professionals is the main goal of the Managing Healthcare Delivery training course.
- Boost the knowledge and proficiency of healthcare workers who prioritize patients.
- Create and maintain strategies for successful internal and external interactions.
- Create a culture of coaching that promotes outstanding patient care.
- Determine the variations in the patients’ stated needs, values, and preferences.
- Boost the “patient-focused” corporate culture orientation.
- Increase your knowledge of patient types and how to manage each situation.
- Effectively compete with other healthcare providers
- Encourage cooperation and communication to promote teamwork.
Target audience
- Healthcare Leaders
- Department Heads
- Patient Services Team
- Operations Team
- Quality Officers
- Head Nurses
- Patient Safety Officer
How will attendees benefit?
Participants will gain from:
- Findings using balanced decision-making for orientation
- Knowing how to employ motivation in effective communication
- Pay attention to healthcare quality orientation as a measure of client satisfaction.
- Establish a culture of health through the process of continuous improvement.
Course contents
Patient-focus orientation
- The 4 groups of customers
- Types of customers
- The 7 Customer Behaviors
- Research findings
- A complaint is a gift
- How to lose your customers?
Improving performance
- Communication skills with customers
- Emotional intelligence
- Establishing focus
- Fostering teamwork
- Managing change
Results Orientation
- Balanced decision-making
- Understanding motivational use
- Problem and situation analysis
- Effective Communication
- Body Language
- Sandwich Technique
Healthcare quality orientation
- Indicators for customer satisfaction
- Costs and benefits of quality
- The continuous improvement process
- Sustainable development of quality
- PDSA cycle
- Obstacles to achieving quality